Power Over Ethernet Power View Pro User Guide
Copyright
2013
Microsemi
43
Rev.1.0, 17-Dec-13
Analog Mixed Signal Group
1 Enterprise, Aliso Viejo, CA 92656, USA; Phone (USA): (800) 713-4113, (ROW): (949) 221-7100 Fax: (949) 756-0308
10 Troubleshooting
This paragraph provides a symptom and resolution sequence to assist in the troubleshooting of operating
problems. If the steps given do not solve your problem, do not hesitate to call your local dealer for further
assistance. Refer to Table 10-1.
Table 10-1: Troubleshooting Guide
Symptom
Corrective Steps
Fail to ping the unit IP Address.
1. Verify your PC/Laptop and Unit share the same IP Network.
2. Launch SysLog Server, turn the unit off and back on, and wait for
SysLog message to appear reporting IP Address.
Unit can be pinged from a local
host but when trying to use the Unit
Ping utility, there is no reply.
1. Try to turn off host firewall.
2. If Ping is okay, access the advanced firewall options and enable
the Ping option and TFTP (UDP port 69), SNMP Trap ports (UDP
port 162).
Software update by TFTP cannot
be performed.
1. Use the Unit Ping utility to ping the host running the TFTP Server
application.
2. Turn off firewall, or enable UDP port 69.
3. Verify that the appropriate update files package was copied to the
TFTP Server root folder.
Log on to unit via Telnet is okay but
Telnet session is terminated after a
while.
Telnet session is terminated in case no key is pressed and no activity
takes place for more than three minutes.
No SNMP Trap events are
received.
1. Use the Web browser to view unit configuration and verify the SNMP
checkbox is selected. Also, verify the remote SNMP manager IP
matches and Trap community string matches the Remote SNMP
manager Trap configuration.
2. Turn Off firewall on SNMP manager station, or allow UDP port 162
to pass through it.
SysLog Server IP was set properly,
but Log messages are not received.
Turn off host firewall, or allow UDP port 514 to pass through it.
Weekly schedule was properly
configured but PoE ports do not
turn on/off in accordance with the
weekly schedule scheme.
1. Verify NTP Server IP address was configured properly.
2. Verify the Time Zone Offset on the GMT window displays
O
K
.
3.
Verify your company’s firewall does not block outgoing/incoming
NTP packets (UDP Port 123).
