MesaPhotonics VideoFROG FROGscan, Руководство пользователя

Страница: 70 / 71

Chapter 11. Appendices
Page 64 FROGSCAN USER’S MANUAL 09/07/2018 Vs 003
Appendix D: Warranty
Term and Coverage:
For a period of twelve (12) months from the date of shipment (the “Instrument Warranty Period”), we
warrant that our instruments are free from defects in materials and workmanship (the “Warranty”). During
the Instrument Warranty Period, except otherwise indicated by us in a quotation, we will provide the
following services at no additional charge:

For customer replaceable parts: parts

For return-to-factory service: parts, labor, and cost of return shipping if requested by Mesa
Photonics, LLC. The costs and expenses related to de-installation and re-installation shall be the
responsibility of the customer.
Exclusions:
The following are not covered under our Warranty:
1. Crystals and optics are covered for a period of 90 days and are not warranted against laser
damage, abuse, or damage caused by non-laboratory environments.
2. Mesa Photonics’ instruments may contain precision components. These components are not
warranted against damage caused by non-laboratory environments or abuse.
Warranty on Service and Spare/Replacement Parts:
We warrant the services we perform and the spare and replacement parts we install, for a period of ninety
(90) days from the date of performance of such services and the date of installation of the spare or
replacement part, respectively. All repairs completed during the Instrument Warranty Period are covered
for the remainder of the Instrument Warranty Period or 90 days from date of service, whichever is longer.
Warranty on Our Software:
We warrant that our licensed software, for a period of ninety (90) days from the date our software is
received by the customer, shall perform substantially in accordance with the standards set forth in the
user documentation related to such software. Our software Warranty, however does not extend and shall
not apply to the extent that any breach of such Warranty is caused by the licensed software being: (a) not
used in accordance with the user documentation supplied by us; (b) used in combination with any
program material not licensed by us; (c) modified by the customer; or (d) used with equipment other than
the designated equipment for such software.
Additional Exclusions and Limitations:
i) The Warranty excludes any equipment or accessories which are identified on applicable price
lists, quotation, or special promotional materials for which our Warranty may be further limited.
Included in the category are items which are sold at specially reduced prices with reduced
Warranty protection (in some cases, extended Warranty protection may be available for
purchase).
ii) The Warranty does not cover loss, damage, or defects resulting from: transportation to the
customer’s facility, improper or inadequate maintenance by the customer, customer supplied
software, interfacing, or parts, unauthorized modification or misuse, operation outside of the
environmental specifications for the instrument, and/or improper site preparation of maintenance.
iii) The Warranty applies only to instruments within the country of original delivery.
iv) Except in the case of an authorized distributor, authorized in writing by us to extend the Warranty
to distributor’s customers, the Warranty applies only to the customer as the original purchaser
from us and may not be assigned, sold or otherwise transferred to any third party.