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Mesa Photonic’s Support Policy
We hope this product is trouble free and easy to use. Unfortunately, with all the operating systems,
computers, programs, and other systems beyond our control, it is impossible to guarantee the program
will work perfectly, 100% of the time. If you have problems with the program within 30 days of installation,
feel free to call us (and feel free to continue to call us until the problem is resolved). After that time, we
would prefer you e-mail us. If for some reason we cannot resolve the issue over the phone or via e-mail,
we will suggest you use a different computer. If that is not possible, we will be happy to fix the problem if
you send us your computer. We expect you to pay for shipping to our facility, but we will cover return
shipping (not necessarily air or insurance, however). If we are still unable to fix the problem, the only
solution is to use a different computer. We will not cover hardware issues in this matter. If you cannot get
the hardware to work on your computer, then your computer is incompatible with VideoFROGscan.
All users are entitled to free software upgrades within one year of delivery of the FROGscan. Software
upgrades come out periodically. Typically within a version, software upgrades are more frequent. If you
are not entitled to a free upgrade, the new upgrades are available at a reduced cost. We recommend
keeping your software up to date for the best support of your product.
What to e-mail us if you are unable to resolve the problem:
E-mail Mesa Photonics the following files
along with a description of the problem: FROGscan.ini, MPFROGScanLogFile.txt. All of the files should
be located in the Mesa Photonics documents directory and sub-directories. Please send the e-mail to
[email protected].
Mesa Photonics, LLC
1550 Pacheco Street
Santa Fe, NM 87505 USA
Tel: +1 505 216 5015
Fax: +1 866 569 6994
E-mail: [email protected].
Mesa Photonics, LLC, ©2003-2018. All Rights Reserved. Mesa Photonics reserves the right to make
changes to the FROGscan system and the User’s Manual at any time and without prior notice. As
manuals and instructions are updated, omissions may occur. Consequently, Mesa Photonics does not
guarantee that the text contained in this User’s Manual is free from errors or omissions.
Содержание VideoFROG FROGscan
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