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12 July 2011 - v4.0
Confidential.
Page 86 of 99
You will find both
Device serial number
and
IP address
on this page, which will identify
that printer uniquely.
•
Initial checks
You should always attempt to fix any problems that may arise. This section lays out a
suggested checklist you should perform before contacting support personnel. Check that:
•
The power cord is connected to the power supply, the power supply is properly connected
to the printer and the printer is switched on.
•
There should be a blue lamp lit on the power supply to indicate it is receiving power.
•
The printer Power On/Off button should be lit and steady.
•
The interface cable (USB or Ethernet) is inserted properly in the printer.
•
For a USB cable, also check that it is connected securely to your PC.
•
For an Ethernet cable, check that the two lamps next to the cable are lit. The orange
lamp should be steady and the green lamp is likely to be flashing.
•
There are no lamps lit on the Control Panel other than the On/Off button, and the On/Off
button is lit and steady.
•
If the On/Off button is blinking the printer may be busy. Check your PC screen for a
message explaining what it is doing.
•
One or more ink supply lamps lit but steady indicate low ink levels. You may
continue to print but you should replace relevant ink tanks, as they are empty.
•
One or more ink supply lamps lit and flashing indicate out-of-ink condition or
missing ink tanks. The printer will not function until you replace those ink tanks.
•
The Attention lamp generally indicates the rear door is open see
Attention lamp is lit
on page 89.
•
Paper Jam lamp indicates a paper jam. See
Paper jam
on page 62.
•
There is paper in the paper tray; it is clean and inserted with the print side facing down.
If the above checks did not solve your problem see below.
•
Printer installation problems
Installation of your Memjet printer should be trouble-free and simple if you follow the
directions given in section
Setting up your printer
on page 18.
The few issues listed below comprise some simple errors that may arise which you can fix on
your own.
For all other errors, contact support personnel.
Cannot install USB printer
If you cannot see your USB printer displayed in the Printer pane of the Print & Fax window
when installing your first USB printer:
•
your Memjet printer firmware may not have been updated
•
you may have a faulty USB cable.