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12 July 2011 - v4.0 

Confidential. 

Page 6 of 99  

 

•

 

Contents 

 

Getting to know your Memjet printer 

10

 

What is in the Box 

10

 

 

Main components 

11

 

Printer 

11

 

 

Printhead cartridge 

14

 

 

Ink tanks 

15

 

 

Features 

16

 

Control Panel 

16

 

 

Connector bay 

17

 

Setting up your printer 

18

 

Unpacking your new printer 

18

 

 

Locating the printer 

20

 

 20 

Installing the ink tanks 

20

 

 

Installing the printhead 

23

 

 

Loading paper 

28

 

Loading A4/Letter size paper 

28

 

 

Loading US Legal size paper 

29

 

Installing printer drivers 

32 

Removing old printers 

32

 

 

Installing drivers on your Mac 

32

 

 

Updating firmware on your Memjet printer 

36 

Adding printers 

37 

Adding a local Memjet printer 

38 

 

Adding a networked Memjet printer 

39

 

Printing with Memjet 

44

 

Getting ready to print 

44

 

Choosing your paper 

45

 

 

Launching the Print command 

45

 

 

Printing a test page 

45 

 

Содержание Memjet SFP

Страница 1: ...Memjet SFP Mac OS X User Guide 23 9 1 5 4 4_Mac v4 0 12 July 2011...

Страница 2: ...document to highlight warnings potential hazards or best practice procedures and have the following meanings Danger potential risk of personal injury including electrical shock burns etc Warning pote...

Страница 3: ...inter Switching off your printer Do not switch off your printer if any of your ink tanks have been removed Always ensure all the ink tanks are installed before doing so Failure to do so may compromise...

Страница 4: ...ariations Install your printer in a protected location away from direct sunlight open windows or any other places subject to temperature extremes If you are moving the printer allow sufficient time af...

Страница 5: ...best on a firm vibration free surface Undue vibration may cause print problems on your documents Use paper appropriate to the task Use plain paper for all documents where possible Use presentation pa...

Страница 6: ...inter 18 Locating the printer 20 20 Installing the ink tanks 20 Installing the printhead 23 Loading paper 28 Loading A4 Letter size paper 28 Loading US Legal size paper 29 Installing printer drivers 3...

Страница 7: ...ssages and alerts 59 Paper Out 59 Ink low 60 Out of ink 61 Paper jam 62 Managing your printer 66 Accessing the Toolbox application 66 For a local printer 66 For a networked printer 68 Toolbox informat...

Страница 8: ...nk 81 Ink storage and handling 81 Replacing ink tanks 81 Printhead cartridge 81 Sourcing new printhead cartridges 81 Printhead cartridge storage and handling 82 Replacing the printhead cartridge 82 Tr...

Страница 9: ...99 Error operational status messages 91 Control Panel status messages 91 Status messages 92 Specifications 94 Appendices 95 Relocating your Memjet printer 95 Local relocation 95 Remote relocation 95 U...

Страница 10: ...ge 10 of 99 Getting to know your Memjet printer What is in the Box When you open the box containing your new Memjet printer you will find the following The Memjet printer A Memjet printhead cartridge...

Страница 11: ...his section as a reference when reading this document It identifies and locates the components that will be mentioned throughout the rest of this document Printer Front view 1 Printer cover 4 Paper tr...

Страница 12: ...11 v4 0 Confidential Page 12 of 99 Rear views Manual feed tray closed 1 Recessed connector bay 4 Rear access door latch 2 Manual paper feed tray 5 Rear access door 3 Paper feed Open tab Manual feed tr...

Страница 13: ...t p pr ri in nt te er r 12 July 2011 v4 0 Confidential Page 13 of 99 Internal view 1 Printer cover 4 Printhead 7 Ink tank in slot 2 Printhead latch 5 Ink tank slot lid open 8 Ink tank slot showing cou...

Страница 14: ...ri in nt te er r 12 July 2011 v4 0 Confidential Page 14 of 99 Printhead cartridge 1 10 Handles 5 Foil vacuum bag 2 Nozzles protective tape 6 Cardboard packing box 3 8 Protective cover Flaps 7 Cover re...

Страница 15: ...G Ge et tt ti in ng g t to o k kn no ow w y yo ou ur r M Me em mj je et t p pr ri in nt te er r 12 July 2011 v4 0 Confidential Page 15 of 99 Ink tanks 1 Ink tank blister pack 2 Upper pull tab 1 2...

Страница 16: ...in this section Control Panel The Control Panel has three control buttons along with nine indicator lamps to communicate printer status information The Power On Off and OK Resume buttons are also back...

Страница 17: ...o o k kn no ow w y yo ou ur r M Me em mj je et t p pr ri in nt te er r 12 July 2011 v4 0 Confidential Page 17 of 99 Connector bay 1 Recessed connector bay 3 Ethernet port 2 Power socket and cable 4 US...

Страница 18: ...packaging materials should be retained in case you ever need to transport your printer to a remote location See Remote relocation on page 95 To unpack your new printer 1 Ensure the printer box is upri...

Страница 19: ...printer for transportation to a remote site you will need to re use this to avoid damage to the paper picker Figure 1 Paper tray and packaging material Removing the printhead latch stay Before you ca...

Страница 20: ...tion 2 Connect the power supply to the mains power Your Memjet printer Power supply is auto sensing there is nothing to adjust For specifications see page 94 3 Press your printer Power On Off button W...

Страница 21: ...on page 95 4 There is a specific ink tank slot for each color Check the color coding on the ink tank and the slot and insert each ink tank into its respective ink tank slot as shown Note the double b...

Страница 22: ...pr ri in nt te er r 12 July 2011 v4 0 Confidential Page 22 of 99 The color ink supply lamps on the control panel will continue to blink throughout this process This is normal You can now proceed with...

Страница 23: ...es from contamination by air borne contaminants such as dust or fibres DO NOT unpack the printhead cartridge until the printer has been prepared for installation Delay in installation of the printhead...

Страница 24: ...ead cartridge as shown above If the foil is loose to any degree then the seal has been compromised If a poor seal is suspected DO NOT USE the printhead cartridge Report the issue to your supplier 7 Ca...

Страница 25: ...remove the protective cover 4 10 Remove the protective strip from the electrical contacts While holding the printhead cartridge by the handle with one hand grasp the pull tab with the other hand and...

Страница 26: ...ab with the other hand and slowly and carefully peel back the plastic strip covering the printhead nozzles Maintain an angle of no less than 45 with the printhead surface when pulling on the strip Dis...

Страница 27: ...e a minute or two and will be obvious from sounds emanating from the printer The Power On Off button will be blinking during this process When the button stops blinking your printhead cartridge has be...

Страница 28: ...the manual feed tray on page 56 Loading A4 Letter size paper The paper tray has been designed to hold up to 250 sheets of A4 US Letter paper at 80 gsm 22 lbs If you use heavier paper you may need to...

Страница 29: ...r stack ensuring that it is aligned with the A4 or Letter mark on the label on the bottom of the paper tray depending on the length of the paper you are loading 9 Gently push the Paper Width guide in...

Страница 30: ...number of sheets in the paper tray does not reach any higher than the protruding lip on the Paper Width guide see Figure 2 18 Grip the top of the Paper Length guide with thumb and forefinger and squee...

Страница 31: ...use the manual feed tray at the rear of the printer Paper up to US Legal size that cannot be loaded in the paper tray should be printed via the manual feed at the rear of the printer See Using the ma...

Страница 32: ...system on your Mac Where another version of OS X differs significantly from the behaviour described specific reference will be made to such differences Removing old printers Before installing a new p...

Страница 33: ...show up on your screen 3 Double click on the CD icon that appears on your screen The contents of the CD will be displayed in a window Double click on the OSX folder in that window 4 Another window wi...

Страница 34: ...nse Agreement window will be displayed If you concur with the license conditions click Continue then Agree in the next window to continue 7 You are then informed of the size of the printer driver soft...

Страница 35: ...Install and go to Step 9 on page36 If you are installing a networked printer Check with your support personnel whether you should update the firmware on your networked printer If you are updating your...

Страница 36: ...necessary Updating firmware on your Memjet printer If you are updating the firmware on your printer if you have not cleared the Firmware Download Utility check box in point 8 sub point 2 on page 35 a...

Страница 37: ...e Power On Off button will flash throughout the firmware update and at the end the printer will execute a restart 3 The Firmware Download Utility window will remain on your screen until you click Clos...

Страница 38: ...ve installed the drivers simply unplug the USB cable and plug it back in again Your Mac will automatically identify your printer and list it in your Print Fax dialog To see the printer name choose App...

Страница 39: ...e on page 45 If there is a problem printing a printer icon will appear in your Dock informing you of the fact Click on that icon and expand the printer queue window until you can read the error messag...

Страница 40: ...low ensure the Default icon is selected at the top left of the dialog To narrow down the number of printers listed type Memjet in the search field in the top right hand of the window If you need help...

Страница 41: ...fidential Page 41 of 99 4 Your new printer will be displayed in the Printers pane of the Print Fax dialog as shown It is recommended that you test your printer when it is ready to print If there is a...

Страница 42: ...or an explanation of how to obtain your Memjet printer s IP address If you are using this method without support personnel support ensure the printer s IP address is reachable from your Mac To connect...

Страница 43: ...in the Print Using field 7 Optionally you can type a name for your printer in the Name field or accept the default name If you are connecting to a network with many printers you should change the Nam...

Страница 44: ...s screens may look different and options documented here may not be available or may be labelelled differently to what is described here Getting ready to print Before you start to print with your Memj...

Страница 45: ...the Print command For more information see Using print options on page 47 Printing a test page To test your printer is working you may print a test page at any time There are two ways in which you ca...

Страница 46: ...e print job is running A Memjet Office Printer window similar to the one shown below will be displayed 2 Select the print job you wish to cancel and click Pause Printer in the window menu bar 3 Once t...

Страница 47: ...log box click File Print from your Preview window Print dialog box The picture shown here displays the print options dialog box associated with the Preview application for OS X 10 6 and is typical of...

Страница 48: ...e or move immediately to its beginning or end Common pane The Common pane remains visible as you choose any of the selectable panes below it The options in this pane will vary depending on the applica...

Страница 49: ...t and that pertain to your Memjet printer options are Preview Layout Paper Handling Printer Features Selecting your printer If you have more than one Memjet printer that you can access you will need t...

Страница 50: ...ever possible Where the standard Print dialog Help instructions conflict with information contained in this User Guide follow the instructions in this User Guide Page orientation Page orientation in y...

Страница 51: ...pop up box 5 Select Scale down only if your document size is bigger than the paper in the printer 6 Click Print If the Destination Paper Size does not contain the size you require you can try creating...

Страница 52: ...olor applications Not all paper can be used for two sided printing Specifically paper that has a preferred or specially prepared side will generally be unsuitable Also check that the paper is within t...

Страница 53: ...se side Examine your printout to ensure it matches your needs otherwise repeat this operation selecting different options in the above sequence You may combine duplex printing with other allowable opt...

Страница 54: ...t Printer Features from the Preview print options pop up box 5 Click on the Booklet arrow and select Booklet Left Binding from the pop up window as shown 6 The following warning window may be displaye...

Страница 55: ...two sheets according to the binding orientation you selected in point 8 and examine your booklet If it does not match your needs repeat this procedure changing the booklet binding orientation You may...

Страница 56: ...must be introduced into the printer one sheet at a time through the manual feed rear tray You cannot do duplex printing or booklet printing from the manual feed tray If you attempt this the printer d...

Страница 57: ...manual feed tray for a limited period of time If the Manual Feed lamp stops flashing you will need to re send the document to the printer 6 Follow the instructions outlined in that message Raise the m...

Страница 58: ...If your printout requires more sheets the manual feed lamp will light on the Control Panel again and the OK Resume button will blink The message in your print queue window will change as shown Keep fe...

Страница 59: ...action You will find the full set of Control Panel lamp configurations in Control Panel status messages on page 91 To see the Alert messages associated with your errors display your Memjet print queue...

Страница 60: ...ue window Ink low Your Memjet printer uses separate ink tanks for each color Whenever you are running low on ink a bouncing Memjet print icon will appear in your Dock Click the icon to display your pr...

Страница 61: ...icon in your Dock to display your print queue window The message will reveal which color is missing Alert message Control Panel On the Control Panel one or more color ink supply lamp s will be lit and...

Страница 62: ...f left in that state for too long When the feed mechanism determines that a sheet has not completed its travel through the printer and exited correctly you will be notified and the printer will stop p...

Страница 63: ...ess the rear of the printer as there are NO HOT OR ELECTRICALLY CHARGED AREAS EXPOSED when the rear door is open 4 Open the paper tray DO NOT re insert the paper tray until you have finished Re insert...

Страница 64: ...point the printer may go through a cycle of printhead cleaning When ready all lamps on the Control Panel except the Power button should be extinguished If the Alert lamp on the Control Panel comes on...

Страница 65: ...y lamps will light on the Control panel and the next time you issue a print command an Alert message will be displayed as shown below To view this Alert message click on your Memjet printer icon in th...

Страница 66: ...box application Toolbox information pages allow you to view information on printer supplies and usage view and change current printer settings perform some simple troubleshooting Accessing the Toolbox...

Страница 67: ...hown here should be displayed 3 Select Utility Open Printer Utility Your default Web browser should open displaying the Toolbox Device Service Selection Utility page as shown 4 Select your locally con...

Страница 68: ...printers only Directly using the printer s IP address Via the Show Printer Webpage button If you have connected your networked Memjet printer using the Bonjour method see Using Bonjour on page 39 you...

Страница 69: ...s shown There may be minor variations in layout depending on your printer supplier and the browser you are using Directly using the printer s IP address If you know the printer s IP address you can ac...

Страница 70: ...a summary of your current ink and printhead pages To access the Supplies page from the Home Page click Supplies Info The percentages displayed on this page are accurate to the nearest five percent Pr...

Страница 71: ...page from the Home Page navigate to the Supplies page then click one of the Ink Level links or select one of the Ink Details color from the Select a Supplies Page arrow The Black Ink Information page...

Страница 72: ...required when you are seeking support Using this screen you may also change the language used in all Toolbox screens To do this click the Language arrow and select your language then click Save Your...

Страница 73: ...rt personnel IP Configuration settings This screen allows you to view and change IP configuration settings on your printer Changing printer settings through this screen may cause your printer to becom...

Страница 74: ...rinter Event Log Your Memjet printer logs errors into a special buffer in printer memory The Event Log screen displays any errors logged by the printer as it responds to your commands or performs main...

Страница 75: ...s diagnostic pages that can be useful in determining printer problems and helping to solve them To access the Maintenance page from the Home Page select Maintenance For information on how and when to...

Страница 76: ...gs Extended maintenance activity Not all automatic maintenance operations can be interrupted If your printer seemingly refuses to print and the On Off button is blinking it may have entered an extende...

Страница 77: ...ists repeat step 1 within 10 minutes to initiate a more thorough printhead cleaning sequence Again wait until the Power On Off button stops blinking 5 Print a test page to determine whether the proble...

Страница 78: ...of setup parameters in your printer will be reset to their factory default settings including language IP Configuration Factory default print options If the layout of your printouts do not match your...

Страница 79: ...lity of the output Choosing paper that is compatible with your Memjet printer and using the right paper for each job are key to achieving the best quality results For good results paper should always...

Страница 80: ...referred or specially prepared side will generally be unsuitable For successful printing in these cases the first side of the printed sheet should be dry and the sheet must be very flat when re loaded...

Страница 81: ...section on page 15 or in individual ink tank packaging You do not need to switch off your printer to replace ink cartridges To replace the ink tanks in your printer 1 Ensure all print commands have te...

Страница 82: ...tridges to acclimatise to ambient temperature before using in your printer Replacing the printhead cartridge Your new printhead cartridge will be delivered packaged as shown in the Printhead cartridge...

Страница 83: ...tch to disengage it as shown 5 Gently lift the printhead cartridge away from the printer as shown Lift until the old printhead cartridge is clear of the printer If you have kept the protective cover s...

Страница 84: ...es s 12 July 2011 v4 0 Confidential Page 84 of 99 Always consider the environment when disposing of printheads Follow your supplier instructions to ensure you are conforming to local regulations Acces...

Страница 85: ...en installed on a network or if you have more than one USB connected printer uniquely identifying a printer will become mandatory when reporting issues or updating firmware To identify a printer 1 Ens...

Страница 86: ...blinking the printer may be busy Check your PC screen for a message explaining what it is doing One or more ink supply lamps lit but steady indicate low ink levels You may continue to print but you s...

Страница 87: ...rint job will be carried out Rear door open If the Attention lamp is lit it may indicate the read door is not closed properly Looking at the printer from a rear view press the rear door at the top lef...

Страница 88: ...n them a few times to ensure sheets are free do not crease the paper Remove any obvious loose paper dust from surfaces or edges of the sheets Align the edges of the sheets on a level surface before in...

Страница 89: ...tact support personnel Can no longer print to a networked printer If you can no longer print to a networked printer the most probable cause is that the printer has been switched off You may also get a...

Страница 90: ...lar symptoms If you are printing to a local Memjet printer make sure it is connected via a USB 2 0 Hi speed connection Persistent warning message in OS X 10 5 You cannot do two sided duplex printing f...

Страница 91: ...messages The following status messages are displayed on the Memjet printer Control Panel using lamps For your convenience the Control Panel is reproduced here and the lamps identified 1 Paper Jam lam...

Страница 92: ...r All lamps are ON Invalid Firmware All lamps are ON Sump full All lamps are ON If you encounter any Control Panel lamp configurations not covered in the following table contact support personnel Stat...

Страница 93: ...seat the ink tank Ensure electrical contacts are clean The Magenta Ink Tank is missing Insert or re seat the ink tank Ensure electrical contacts are clean The Yellow Ink Tank is missing Insert or re s...

Страница 94: ...tatus monitoring in printer and driver Paper sizes Paper tray A4 US Letter and US Legal Manual feed tray 6 x 4 to US Legal Paper types Plain paper and microporous matte coated inkjet paper Paper weigh...

Страница 95: ...ng Failure to do so may damage your printer 3 Disconnect the USB or Ethernet cable from your printer 4 Lift the printer keeping it as level as possible whilst doing so It is recommended that two peopl...

Страница 96: ...ism for transport 8 Re package the printer in the original packaging material keeping the printer level at all times See Repackaging your printer in the Appendices on page 98 9 Ensure transport labels...

Страница 97: ...g 12 July 2011 v4 0 Confidential Page 97 of 99 Unpacking your printer This section provides a simple visual guide to unpacking your new Memjet printer See Setting up your printer on page 18 for detai...

Страница 98: ...Re ep pa ac ck ki in ng g 12 July 2011 v4 0 Confidential Page 98 of 99 Repackaging your printer This section provides a simple visual guide to repackaging your printer for transport as discussed in Re...

Страница 99: ...m me en nt ts s 12 July 2011 v4 0 Confidential Page 99 of 99 Notices and Regulatory statements This is a place holder for Certificates and Statements to be inserted as appropriate by Brand Partner s E...

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