11 Troubleshooting
11 Troubleshooting
Our Technical Support team will be pleased to help you with any problems that you may be having with your
Meinberg IMS-MRI. However, before you contact our Technical Support team, it is advisable to read this chap-
ter through first to see if your problem might be more quickly resolved with one of the solutions below.
Problem
Possible Causes
Possible Solutions
The module is not detected
by the base IMS unit.
The module may not have
been properly inserted into
the slot.
Ensure that the module is properly aligned with
the guide rails inside the IMS unit; the module
must lock securely into the socket at the back.
The metal plate of the module should be per-
fectly flush with the metal plates of the other
slots and the screws should be straight.
The IMS module is not
listed and not configurable
in the web interface of the
IMS system.
The firmware of your IMS
system may not be up to
date.
Check in the menu
System –> Configuration
& Firmware Mangement
if the latest firmware
version is installed on your system. If neces-
sary, install the latest version.
The reference signals TC
AM and TC DCLS of the
MRI are connected, but the
reference clock does not
synchronize.
Connected time code signal
and configured input code
do not match.
Make sure that the AM and/or DCLS time code
signals are connected to the correspondingly
labeled socket. Also check whether, for exam-
ple, a TC-DCLS is also configured in the menu
text of the web interface when the DCLS signal
is connected.
Table: Troubleshooting IMS MRI
IMS-MRI
Date: March 21, 2022
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