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Appendix G - Repair and Warranty
The instrument contains static sensitive devices, and care must be taken in handling the printed circuit board. If an instrument’s
protection has been impaired it should not be used, but sent for repair by suitably trained and qualified personnel. The protection
is likely to be impaired if for example, it shows visible damage, fails to perform the intended measurements, has been subjected to
prolonged storage under unfavourable conditions, or has been subjected to severe transport stresses.
NEW INSTRUMENTS ARE GUARANTEED FOR 1 YEAR FROM THE DATE OF PURCHASE BY THE USER.
This is extendable to 3 years on registration of the product at www.Megger.com
Note: Any unauthorized prior repair or adjustment will automatically invalidate the Warranty.
CALIBRATION, REPAIR AND SPARE PARTS
For service requirements for Megger Instruments contact:
Megger
Limited
Archcliffe Road
Dover
Kent CT17 9EN
England.
Tel: +44 (0) 1304 502 243
Fax: +44 (0) 1304 207 342
Megger operate fully traceable calibration and repair facilities, ensuring your instrument continues to provide the high standard
of performance and workmanship you expect. These facilities are complemented by a worldwide network of approved repair and
calibration companies to offer excellent in-service care for your Megger products.
Returning your product to Megger - UK and USA service centres
1. When an instrument requires recalibration, or in the event of a repair being necessary, a Returns Authorisation (RA) number must
first be obtained from one of the addresses shown above. You will be asked to provide the following information to enable the
Service Department to prepare in advance for receipt of your instrument, and to provide the best possible service to you.
• Model, e.g. MFT1815.
• Serial number, to be found on the underside of the case or on the calibration certificate.
• Reason for return, e.g. calibration required, or repair.
• Details of the fault if the instrument is to be repaired.
2. Make a note of the RA number. A returns label can be emailed or faxed to you if you wish.
3. Pack the instrument carefully to prevent damage in transit.
4. Ensure the returns label is attached, or that the RA number is clearly marked on the outside of the package and on any
correspondence, before sending the instrument, freight paid, to Megger. Copies of the original purchase invoice and packing
note should be sent simultaneously by airmail to expedite clearance through customs. In the case of instruments requiring repair
outside the warranty period, an immediate quotation can be provided when obtaining the RA number.
5. You may track the progress of your return on line at www.megger.com
Approved Service Centres
A list of Approved Service Centres may be obtained from the UK address above, or from Megger’s website at www.megger.com
