50
2022_001
9
Troubleshooting
Problem
Possible cause
Solution
The product does not start.
The battery is not charged.
Charge the battery.
The battery is not installed
correctly.
Remove the battery and install it
correctly.
The product does not operate constant.
Lost external connection.
Take the product to an authorized
service center.
Lost internal connection.
The On/Off button is faulty.
The chain is dry.
There is no oil in the tank.
Fill with oil. Refer to “3.2 To fill with
saw chain oil” on page 47.
The air outlet in the oil tank cap is
clogged.
Clean the oil tank cap.
The oil outlet is blocked.
Clear the oil outlet.
The chain/bar is hot.
There is no oil in the oil tank.
Fill with oil. Refer to “3.2 To fill with
saw chain oil” on page 47.
The air outlet in the oil tank cap is
clogged.
Clean the oil tank cap.
The oil outlet is blocked.
Clear the oil outlet.
The chain has too much tension.
Adjust the tension of the chain,
refer to ”3.1 To assemble the bar
and the chain” on page 46.
The chain is blunt.
Replace the chain, refer to ”3.1 To
assemble the bar and the chain”
on page 46.
Let an approved service
technician file the chain.
The product jerks, vibrates or does not cut
correctly.
The chain is too loose.
Adjust the tension of the chain,
refer to ”3.1 To assemble the bar
and the chain” on page 46.
The chain is blunt.
Replace the chain, refer to ”3.1 To
assemble the bar and the chain”
on page 46.
Let an approved service
technician file the chain.
The chain is worn.
Replace the chain, refer to ”3.1 To
assemble the bar and the chain”
on page 46.
The chain is installed in the
wrong direction of rotation.
Remove the chain and install it in
the correct direction of rotation.
Refer to ”3.1 To assemble the bar
and the chain” on page 46.
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