14
TROUBLESHOOTING (Continued)
Issue: There is a delay (latency) in audio
Bluetooth is a digital wireless signal and there is some latency expected
due to the coding/decoding and compression/decompression steps that
must occur. The aptX and aptX Low Latency audio codecs supported
by the
Connect
are notable for having lower and much lower latency
(smaller delay), respectively, compared to regular Bluetooth audio. Using
the
Connect
with a headphone that supports aptX or aptX Low Latency
will minimize audio lag.
Some modern TVs and receivers also have an audio delay option. Please
make sure that audio delay is set to 0 to minimize lag.
Issue: I cannot connect to my phone, tablet, or other device via
Bluetooth
The
Connect
is a Bluetooth transmitter. It cannot be connected with
another transmitter such as a phone or tablet. It can only be connected
with a Bluetooth receiver such as a Bluetooth headphone, speaker, sound
bar, etc.
Issue: Previously paired headphones will not connect
Make sure that the
Connect
has not been reset since the headphones
were last paired. Make sure the headphones are turned on and within
range and that the
Connect
is not already connected with two other
headphones/devices (at most 1 blue light should be on). Make sure the
headphones are not connected to another device.
If the headphones are still unable to connect, power them off and then
turn them back on. If problems persist, create a new pairing between the
Connect
and your headphones.
Issue: Low volume
Adjust the volume both on your Bluetooth headphones and on the TV or
other connected device as both may control the volume.
Issue: Crackling noise, static, interference
For the most noise-free audio, maximize the volume on your TV or other
device and adjust via the headphones.
Make sure you are within range of your Bluetooth-enabled device.
Bluetooth devices are susceptible to interference from other Bluetooth
devices, microwave ovens, power stations and transmission lines, Direct
Satellite Service (DSS), and wireless devices operating on the 2.4 GHz
band. Eliminate as many potential sources of interference as possible while
using your Bluetooth headphones.
