13
TROUBLESHOOTING
Issue:
Connect
will not turn on; Green power light doesn’t turn on or
turns on and then off
Make sure the
Connect
transmitter is plugged into a powered USB port or
the internal battery has been charged. The green power indicator light on
the rear of the unit will light up when the unit is turned on.
Issue: Not charging
If using a wall charger, make sure it is plugged in to a powered outlet. If
using a computer, make sure the computer is on and the USB port has
power.
Issue: Unable to pair Bluetooth headphones
Make sure both the
Connect
and the Bluetooth headphone are in pairing
mode at the same time as indicated by the appropriate tones and/or
light pattern and are with 1 meter (3 feet) of each other. Make sure the
headphones or other Bluetooth device you are attempting to pair with the
Connect
support the A2DP Bluetooth profile and can act as a receiver.
The
Connect
is a transmitter and cannot be paired with another Bluetooth
transmitter such as a phone or tablet.
Issue: Headphones are connected (solid blue light) but no audio is
heard
Ensure that either the analog (3.5mm) or digital (TOSLINK) audio cable is
plugged in to both the
Connect
and your TV or other audio device. Ensure
that audio is playing on the TV/device, the output you have selected is
active, and volume is set to “high” on the TV/device. Ensure that volume is
sufficiently high on your Bluetooth headphones.
f you are using an optical connection, make sure nothing is connected to
the 3.5mm input of the
Connect
. Ensure that your digital audio out setting
on your TV, DVR, or other playback device is set to “STEREO” or “PCM.”
If you are using the RCA audio out connection, ensure that your audio
setting with options, “FIXED” or “VARIABLE” is set to “VARIABLE.” If issue per-
sists, ensure that the setting for your TV’s internal speakers is set to “OFF”.
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