Troubleshooting
Copyright © 2015
27
Problem
Cause
Unable to contact the Management Interface via the
CLI
• CLI service not activated in the configuration
• Protocol used to contact the CLI not activated
Unable to contact the unit via SNMP
• SNMP service not activated
• Credentials do not grant access
Unable to make calls, although cards appear in the
Management Interface
Hour and date are not synchronized (required by
certificates)
LED Patterns
LED state
Description
All LEDs cycling from left to right, individually
blinking 1 cycle per second, 33% duty
A firmware pack is being downloaded into the unit
and written to persistent storage.
All LEDs blinking at 3 cycles per second, 50% duty.
One LED out of two has a 180 degree phase. This
pattern lasts for 8 seconds.
The download of the firmware has failed. After 4
seconds, the unit restarts.
Power1 or 2 and Ready LEDs blinking
(synchronized) 1 cycle per second, 75% duty
The partial reset is completed.
Power LED blinking, 1 cycle per 4 seconds, 75%
duty
Triggered when the unit is booting on the recovery
bank and no update is pending.
Power LED blinking green 3 cycles per second, 50%
duty
Waiting for DHCP (IPv4 or IPv6) answer or IPv6
router advertisement or PPPoE connection. No Ip
Address configured.
Ready LED OFF, all other LEDs cycling from right
to left, left to right.
The unit tries to download and install a firmware
given by the Network Rescue server.
RESET/DEFAULT Button
The Reset/Default switch can be used to perform a partial or factory reset while the unit is running.
In other words, the Reset/Default switch can be used to:
• Cancel an action that was started.
• Revert to known factory settings if the Mediatrix unit refuses to work properly for any reason or the
connection to the network is lost.
• Reconfigure a unit.
The Reset/Default switch will generate different actions depending on the amount of time the button is held.
