Dynascan Manual (RT3005G) v_0611
Issue 1
© Copyright Measurement Devices Limited
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Page 29
9
MDL Support
9.1
Teamviewer
MDL can support your system remotely by the use of Teamviewer remote access software. If
you require any technical assistance you must call the number below (MDL Houston) and
they will talk you through the process.
If your laptop is not already loaded with Teamviewer software you will need to do this before
contacting Houston.
9.2
Laptop Recovery
If a major problem with the laptop occurs contact the MDL office in Houston and quote the
serial number of the Dynascan system. The MDL Houston office maintains copies of the hard
disc setup of each laptop prior to customer shipment and our technical staff will help you to
recover the original set-up status.
Contact Tel:
+1 281 646 0050