User Guide
23
Using ActiveShield
Managing infected files
1
If ActiveShield can clean the file, you can learn more or ignore the alert:
Click
Find out more information
to view the name, location, and virus name
associated with the infected file.
Click
Continue what I was doing
to ignore the alert and close it.
2
If ActiveShield cannot clean the file, click
Quarantine the infected file
to encrypt
and temporarily isolate infected and suspicious files in the quarantine
directory until an appropriate action can be taken.
A confirmation message appears and prompts you to check your computer for
viruses. Click
Scan
to complete the quarantine process.
3
If ActiveShield cannot quarantine the file, click
Delete the infected file
to try to
remove the file.
Managing infected e-mail
1
If you disabled auto-cleaning of e-mail, you can learn more and clean the
e-mail:
a
Click
Find out more information
to view the file name, virus name, infection
status, sender, and subject associated with the infected e-mail.
b
Click
Clean the infected attachment
.
2
If ActiveShield cannot clean the e-mail, click
Quarantine the infected attachment
to encrypt and temporarily isolate infected and suspicious files in the
quarantine directory until an appropriate action can be taken.
A confirmation message appears and prompts you to check your computer for
viruses. Click
Scan
to complete the quarantine process.
3
If ActiveShield cannot quarantine the e-mail, click
Delete the infected
attachment
to try to remove the file.
Managing suspicious scripts
1
If ActiveShield detects a suspicious script, you can find out more and then stop
the script if you did not intend to initiate it:
a
Click
Find out more information
to view the name, location, and description
of the activity associated with the suspicious script.
b
Click
Stop this script
to prevent the suspicious script from running.
2
If you are sure that you trust the script, you can allow the script to run:
a
Click
Allow this script this time
to let all scripts contained within a single file
to run once.
b
Click
Continue what I was doing
to ignore the alert and let the script run.