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W10313093A
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W10313093A
FOR SERVICE TECHNICIAN ONLY – DO NOT REMOVE OR DESTROY
POUR LE TECHNICIEN SEULEMENT – NE PAS ENLEVER NI DÉTRUIRE
■
Check all connections before replacing
components. Look for broken or loose wires, failed
terminals, or wires not pressed into connectors
far enough.
■
A potential cause of a control not functioning
is corrosion or contamination on connections.
Observe connections and check for continuity
with an ohmmeter.
■
Connectors: Look at top of connector. Check for
broken or loose wires. Check for wires not pressed
into connector far enough to engage metal barbs.
■
Resistance checks must be made with washer
unplugged or power disconnected.
DIAGNOSTIC TESTS
There are three diagnostic test modes available:
Automatic, Manual, and Console and Indicators. These
tests allow the factory or service personnel to test
and verify all inputs to the machine/motor control.
You may want to allow the automatic test cycle to
complete prior to going into specific troubleshooting
tests, to verify all washer’s subsystems functionality.
ACTIVATION OF AUTOMATIC
DIAGNOSTIC TEST MODE
1.
Be sure the washer is in standby mode (plugged in
with all indicators off) or in setting mode (plugged
in and power up just before running a cycle).
2.
Select any one button (except POWER/CANCEL
and START/PAUSE) and follow the steps below,
using the same button:
a.
Press/hold 3 seconds.
b.
Release for 3 seconds.
c.
Press/hold 3 seconds.
d.
Release for 3 seconds.
e.
Press/hold 3 seconds.
➔
If this test mode has been entered successfully,
all indicators on the console are illuminated for
5 seconds with
8:88
showing in the Estimated
Time Remaining three-digit display.
➔
If indicators do not display as described above,
the press/hold/release procedure above may not
have been performed within the time frame
necessary for successful entry. Repeat step 2
to ensure this was not the cause. If still
unsuccessful, see Diagnostic: Unsuccessful
Entry, at right.
3.
The test sequence continues by checking for saved
fault codes:
➔
If there are saved fault codes, see Diagnostic:
Saved Fault Codes, page 2.
➔
If there are no saved fault codes, all indicators
on the console will momentarily turn off, then
turn back on with
8:88
displayed. After
5 seconds, the Automatic test, below, begins.
DIAGNOSTIC: Automatic
Performs a five-minute automatic test with water
functions to check major washer functions (lid can be
open). Press the same button used in step 2 above to
advance through automatic test steps.
NOTE:
Basket must be floating in order to agitate.
Step C1 must be allowed to complete before
advancing to step C5.
Three-Digit
Indicator
Washer
Function
Recommended
Procedure
C0
Slow spin to
23 rpm.
If no spin, go to
Manual: Motor, Spin
test, page 2.
Three-Digit
Indicator
Washer
Function
Recommended
Procedure
C1
Warm water fills
through Fresh
and Detergent
valves, then
Fresh valve until
basket floats
(disengages);
then washer
continues filling
through Fresh
and Detergent
valves to
minimum water
level.
If no water, or fill
temperature is wrong, go
to Manual: Water Valves
test, page 2.
If basket does not float
or disengage, determine
cause of friction.
C2
Cold water fills
through Bleach
valve for 10
seconds. Then,
Hot water fills
through Oxi valve
for 10 seconds.*
If no water in bleach or
Oxi cup, go to Manual:
Water Valves test, page 2.
C3
Hot water fills
through Fabric
Softener valve
for 10 seconds.
If no water in fabric
softener cup, go to
Manual: Water Valves
test, page 2.
C4
Warm water fills
through
Detergent valve
for 10 seconds.
If no water in detergent
cup, go to Manual: Water
Valves test, page 2.
C5
Heater turns on
for 5 seconds.
♦
Test the heater element
as described in
TEST #9, page 6.
C6
Agitate for
15 seconds.
If no wash action, go to
Manual: Motor, Agitate
test; page 2.
C7
Recirculate for
10 seconds.
If water is not being
recirculated, go to Manual:
Pumps test, page 2.
C8
Drain to basket
engaged plus
timed drain for
10 seconds.
If water is not draining,
go to Manual: Pumps
test, page 2.
If basket does not engage,
determine cause of friction.
C9
Drain & Slow
spin 23 rpm for
5 seconds, then
coast to 0 rpm.
If drain pump is not on,
go to Manual: Pumps
test, page 2.
If basket is not turning,
go to Manual: Motor test,
page 2.
If basket does not stop
spinning within 10
seconds, press POWER/
CANCEL and restart test.
(none)
(Test
ends)
End of Cycle
beep.
If no end of cycle beep,
make sure cycle signal
is on before entering
service diagnostic mode.
♦
C5 will be displayed but no action will be taken on
non-heater models.
DIAGNOSTIC: Unsuccessful Entry
If entry into diagnostic mode is unsuccessful (see steps
1 and 2 of Activation of Automatic Diagnostic Test Mode,
at left), refer to the following indications and actions:
Indication 1: None of the indicators or display
turns on.
Action:
Press POWER/CANCEL to enter setting mode.
➔
If indicators come on, try to change the function
for the button used to activate the diagnostic test
mode. If that button fails to change the function,
IMPORTANT
Electrostatic Discharge (ESD) Sensitive
Electronics
ESD problems are present everywhere. ESD may
damage or weaken the electronic control assembly.
The new control assembly may appear to work well
after repair is finished, but failure may occur at a later
date due to ESD stress.
■
Use an anti-static wrist strap. Connect wrist strap
to green ground connection point or unpainted
metal in the appliance -OR- Touch your finger
repeatedly to a green ground connection point or
unpainted metal in the appliance.
■
Before removing the part from its package, touch
the anti-static bag to a green ground connection
point or unpainted metal in the appliance.
■
Avoid touching electronic parts or terminal
contacts; handle electronic control assembly by
edges only.
■
When repackaging failed electronic control
assembly in anti-static bag, observe above
instructions.
WARNING
Electrical Shock Hazard
Disconnect power before
servicing.
Replace all parts and
panels before operating.
Failure to do so can result
in death or electrical shock.
4,693,095
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SOFTWARE COPYRIGHTED. MANUFACTURED UNDER ONE OR MORE OF
THE FOLLOWING U.S. PATENTS:
DIAGNOSTIC GUIDE
Before servicing, check the following:
■
Make sure there is power at the wall outlet.
■
Has a household fuse blown or circuit breaker tripped?
Was a regular fuse used? Use a time-delay fuse.
■
Are both hot and cold water faucets open and water
supply hoses unobstructed?
■
All tests/checks should be made with a VOM (volt-ohm-
milliammeter) or DVM (digital-voltmeter) having a
sensitivity of 20,000
Ω
per volt DC or greater.
NOTE:
Avoid using large diameter probes when
checking harness connectors as the probes may
damage the connectors upon insertion.
C2: A 10 second pause will be observed for models
without an Oxi dispenser.
*
