gate cycling troubleshooting
Gate Symptom
Solutions (what to check)
•
Check GATE SHUTOFF switch, it should be OFF. Turn switch ON then OFF again, possible chain drop event and switch needs
to be recycled. GATE DISABLE LED should be OFF.
•
Check if OPEN and CLOSE Limits have been learned. Refer to “Learn Gate Positions” (see ).
•
Check if GATE SPEED rotary dial is set to MAX position (LED on).
•
Gate may be too heavy for operator (check for maximum gate weight for your model operator).
•
Check if "BATTERY IN USE" LED is ON. If so, gate is on Battery back up mode and battery is running low.
•
Operator may be in battery back up mode. Check if “Mode 1” switches are set correctly.
•
Check if “Gate in Motion” Alarm feature is ON (“Mode 0” switches are set correctly).
•
Check if Power LEDs are ON on both Matrix III and Toroid box. Check if “LINK ON” LED is ON.
•
Check if PRIMARY GATE "open RIGHT / open LEFT" switch is set properly.
•
Check if GATE SHUTOFF switch is OFF (GATE DISABLE LED should be OFF)
•
Check if GATE DISABLE LED is ON. If so, check if GATE DISABLE input is active.
•
Check if “PHOTO OPEN” LED or “OPEN/CLS” LED is ON or BLINKING. If so, check entrapment sensor wiring.
•
Check if “BATTERY IN USE” LED is ON. If so, battery may be too low and gate is kept closed (BATTERY BACK-UP MODE
switch set to “Leave Closed”).
•
Check if Power LEDs are ON on both Matrix III and Toroid box. Check if “LINK OK” LED is ON.
•
Check if “PHOTO CLS” LED is ON. If so, check entrapment sensor wiring and alignment.
•
Check if any loops are active, check SAFETY LOOP or EXIT LOOP LED is ON.
•
Check if any open command inputs are active (check if LED is ON on for: RADIO, FIRE DEPT, MAX OPEN, STRIKE,
KEYPAD/RDR). Check device connected to the input that LED light is turned ON.
•
Check if PRIMARY GATE “open RIGHT / open LEFT” switch is set properly.
•
Check if GATE SHUTOFF switch is OFF (GATE DISABLE LED should be OFF)
•
Check if GATE DISABLE LED is ON. If so, check if GATE DISABLE input is active.
•
If “OPEN ONLY“ LED or “OPEN/CLS“ LED is ON or BLINKING. If so, check entrapment sensor wiring.
•
If “BATTERY IN USE” LED is ON and BATTERY BACK-UP MODE switch is set to “Leave Open”, then battery may be too low
and gate is kept OPEN.
•
If “BATTERY IN USE” LED is ON and BATTERY BACK-UP MODE switch is set to “OPEN 1-TIME”, then if AC power is lost, gate
will automatically open 1 time.
•
If “CLOSE TIMER” is OFF, then gate will not close automatically. A close command (i.e radio, close) is required to close gate.
•
Loop detector is defective (EXIT, or SAFETY).
•
Loop has a short or open. Measure loop resistance.
•
If “ERD“ LED is ON, an obstruction (ERD event) is detected. If no apparent obstruction, select a less sensitive ERD setting.
•
If “OPEN ONLY“ LED is ON, entrapment sensor is triggered.
•
Gate Open and Close Limits have not been learned properly. Relearn limit positions using jog Right and jog Left.
•
The magnet(s) are not installed in correct limit position on the chain.
•
Only for OPENING gate (not during closing cycle): Check if PARTIAL OPEN feature is turned ON. Relearn partial open position
or turn off PARTIAL OPEN feature.
•
If “LINK OK” LED is OFF, then check wiring between Matrix III and Limit sensors.
•
Check if “OPEN/CLS” LED is ON. If so, check entrapment sensor wiring.
•
Motor hall sensor cable may be compromised. Unplug cable from Matrix III “Motor Inputs” and ensure wires are not broken
and are crimped properly.
•
Check if closing photocell is misaligned with reflector (check photocell connected to“PHOTO CLS” input or “OPEN/CLS” input.
•
Check if SAFETY LOOP is set too sensitive, then gate itself triggers SAFETY loop and reopens gate. Desensitize SAFETY LOOP
detector.
•
Use jog Right and jog Left buttons to learn new positions instead of using open or close buttons.
Gate beeps but will not open
or close for any command
given.
Gate moves slowly.
Gate beeps when opening
and closing.
Gate does NOT open.
Gate does NOT close.
Gate stops prematurely and
beeps, moves in opposite
direction.
Gate will stop before
reaching desired limit
setting.
Gate stops abruptly while in
motion.
Gate re-opens while closing.
Gate does not learn new
magnet positions.
Use this table to help with troubleshooting AND operator LED troubleshooting on the next 2 pages.
7
20
UL 325 2018 Standard - MAX 1500 PRO/2200 PRO/F18 PRO Matrix III Install Version 7
d
