30
Matrox Parhelia Precision SGT – User Guide
Customer support
Matrox Web
Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature,
press releases, technical material, a sales office list, trade show information, and other relevant
material.
!
Visit the Matrox Graphics Web site at:
www.matrox.com/mga/
!
E-mail questions or comments regarding the site to:
If you have a problem
Matrox values your business and offers preferred support for your Matrox product. For product
support, contact your Matrox representative or do one of the following:
!
Visit our technical support Web site at
www.matrox.com/mga/support/tech_support/home.cfm
.
!
Visit our technical support forum at
www.matrox.com/mga/support/forum/agree.cfm
.
!
See our FAQs (Frequently Asked Questions) at
http://forum.matrox.com/cgi-bin/mgaforum/Ultimate.cgi#faq
.
!
Write a letter to Graphics Customer Support at our Corporate Headquarters. The
address is: Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4.
Information we need
Please give a complete description of the problem, and include:
!
Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
!
Computer brand name, system BIOS manufacturer and version number or date, bus
type, model, processor speed, and amount of memory.
!
Monitor brand and model name.
!
Operating system and version – if you’re using a memory manager, its brand and version.
Also, list any memory-resident programs in use.
!
If you’re using a network card, its brand and version.
!
Brand and model of any other cards and devices installed on your system.
