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MATRIX VARTA AMP100 User Guide
Q.
Why can’t I access Interrupt Request (IR) from my VARTA AMP100 application although it is allowed to me?
A.
Interrupt Request will work only if the called party is in normal 2-way speech with some other extension user or
an external party. If the extension is busy as it is Off-hook (that is, Handset is not placed on the cradle properly) or
in the middle of dialing or accessing some System feature, then you will not be able to access Interrupt Request.
Q.
Alarms and Reminders have been set on my VARTA AMP100 application (extension) from the System. But I do
not receive any Alarm or Reminder call. Why?
A.
MATRIX VARTA AMP100 does not support Alarm and Reminder calls. You must set Alarms and/or Reminders, if
required, using the Native application of your iPhone. The System will never place such calls on your iPhone even
if these are set.
Similarly, Emergency Reporting calls will not be placed on MATRIX VARTA AMP100 even if your VARTA AMP100
application (extension) is configured to receive such calls in the System.
Q.
The application asks to grant access to the microphone. What should I do?
A.
Depending on the iOS version, Privacy settings may be provided in the Native iOS Settings for third party
applications to access the Microphone. If the microphone access is not permitted to VARTA AMP100, you will get a
pop-up message which will ask you to provide the access. Check your Native iOS Settings to allow microphone
access.
Q.
Can I use Bluetooth headset?
A.
Yes, you can use Bluetooth headset, if connected. However MATRIX VARTA AMP100 does not support the
Bluetooth headset keys, so you cannot answer or disconnect the call using the Bluetooth headset keys.
Q.
Why the Audio Route
button is not displayed when I am in an Internet call and my Bluetooth headset is
connected?
A.
Probably some other application might have changed the audio settings. Follow these steps to return the audio
to your Bluetooth headset,
•
Press the
Home
button twice to display the multitasking tray.
•
Slide your finger to the right twice to display the volume slider.
•
Tap the audio button and choose your Bluetooth device.
Q.
I can't pickup the incoming call from the assigned BLF Softkeys.
A.
Make sure that DSS Call Pick-up Station/Trunk is enabled in the CoS assigned to you.
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