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MATRIX VARTA AMP100 User Guide
Troubleshooting
Q.
Why do I get messages like ‘Network connectivity not available. Please check your Wi-Fi or Cellular Data
connection’?
A.
There is no Wi-Fi or 3G (Data) or GSM (Data) connectivity available in your vicinity. Move to the area, where you
can avail data connectivity.
Q.
While trying to register the MATRIX VARTA AMP100, the screen displays "Configuring" but the application is not
getting registered.
A.
There may be several reasons for this. Check the following options:
•
Check Data connectivity options, that is Wi-Fi or 3G network connectivity as applicable.
•
Ask your system administrator to check all the necessary parameters which must be configured in the
System to register the application.
•
Check if primary configurations done while configuring the application have been done correctly. For
details, refer
“Starting and Configuring the Application”
•
Check that the phone can reach the System. Open the browser in the phone and try to connect to the
Internal/External Server Address of the System.
Q.
How can I use VARTA AMP100 when I'm not physically on-site at my office?
A.
To use VARTA AMP100 when you are in the office, you can connect to your enterprise network using the
corporate Wi-Fi. But, when you are away from the office, you must have access to a mobile 3G or a non-corporate
Wi-Fi network (with the Internet access) to register VARTA AMP100. You must set up this connection on your
phone before you use VARTA AMP100 outside the office. Refer
“Starting and Configuring the Application”
or
contact your system administrator.
Q.
I'm within the company premises and I'm connected to the corporate Wi-Fi network, but I cannot get VARTA
AMP100 to work. What could be wrong?
A.
Check your phone's Wi-Fi settings. If your status bar indicates that you are connected to a Wi-Fi network, verify
that you are connected to the correct Wi-Fi network of your organization. To verify that you are connected to the
correct corporate Wi-Fi network, open a browser on your phone and try to connect to any internal website (for
example, try to access the internal IP Address of the System).
If you are properly connected, VARTA AMP100 should automatically register and start functioning. If VARTA
AMP100 still does not register, consult your system administrator.
Q.
I do not get the options to Schedule and Cancel Dial-In Conference?
A.
This is because to access these options the VARTA Professional or VARTA Collaboration license must be
activated. Contact your System Administrator.
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