Troubleshooting
27
Troubleshooting
Problem
Probable cause(s)
Remedy
Fixture is completely dead.
No power to fixture.
Check power and connections.
Primary fuse blown (located in fuseholder on
rear panel).
Isolate fixture from power. Check fuse and replace.
Fixture works normally but other
fixtures connected to power
output on rear panel are
completely dead.
Power output fuse blown (located inside
fixture behind right-hand end cap on PCB
near power inlet).
Isolate fixture from power. Check fuse and replace.
One or more fixtures responds
incorrectly to DMX control or
does not respond at all.
Fault on DMX link.
Inspect connections and cables. Correct poor
connections. Repair or replace damaged cables.
Incorrect fixture addressing.
Check fixture is set to correct DMX mode.
Check number of channels required by fixture’s
DMX mode and check fixture addresses.
Fixture defective.
Have faulty fixture serviced by Martin service
technician.
Other device on DMX link defective.
Bypass devices on DMX link until the faulty device
has been identified.
Have faulty device tested and serviced by Martin
service technician or device supplier.
One or more fixtures displays
stand-alone sequences
incorrectly or not at all.
Fixtures incorrectly set up.
Check settings in control menus (save time by
using the copy settings commands to replicate
settings between fixtures)
Fault on DMX link.
Inspect connections and cables. Correct poor
connections. Repair or replace damaged cables.
Incorrect fixture addressing.
Check number of channels required by fixture’s
DMX mode and check fixture addresses.
Fixture defective.
Have faulty fixture serviced by Martin service
technician.
Other device on DMX link defective.
Bypass devices on DMX link until the faulty device
has been identified.
Have faulty device tested and serviced by Martin
service technician or device supplier.
LEDs cut out intermittently.
Fixture is too hot.
Ensure free airflow around air vents.
Clean fans and vents.
Check that ambient temperature does not exceed
maximum permitted level.
Contact Martin for service.
LCD display dead when fixture
is connected to power.
Fixture software is corrupted.
Contact Martin for assistance with boot mode
software upload.
LCD display dead when fixture
is not connected to power.
Onboard battery flat.
Connect to AC power to recharge battery.
Battery defective or at end of service life.
Contact Martin for replacement.
Table 4: Troubleshooting
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