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6-2 Troubleshooting Help
In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by MagTek Support Services to help
you as effectively as possible.
6.2.1 Printing a Technical Test Card
The technical test card must be printed when you receive your device to ensure your device is operating correctly. This card shows various items of technical
information concerning the device (serial number, firmware, cleaning operations, print head, etc.). You may be asked for these by Support Services.
•
Wait for any current print jobs to finish.
• Check that there is a ribbon and card stock in the device.
•
Press the pushbutton for four to five seconds until it turns off.
• Press and hold down the pushbutton again.
• The power button light comes on.
•
Release the pushbutton after the light flashes.
•
The test card is printed (in color if a color ribbon is fitted in the device, or monochrome if the ribbon is monochrome, and on both sides if
the double-sided printing function has been enabled).
• The printed card is ejected into the card output hopper.
Printing the technical test card can also be launched from the MagTek Print Driver.
6.2.2 Printing a Graphic Test Card
The graphic test card is used to check the print quality in color or monochrome, the offsets and whether the ribbon is synchronized correctly.
To print the graphic test card, check first of all that a ribbon and a card are present in the device.
Go to
MagTek Print Driver
, select
System information
and click on the
Test cards
tab. Then click the
Graphic test card
button. The card is printed and the
printed card is ejected into the card output hopper.
Printing the graphic test card can only be launched from the MagTek Print Driver.
