MAGA s.r.o., S. Kollára 86, Čerenčany 979 01, Slovak Republic.
+421 917 465 298, [email protected],www.magasro.sk
Made in Slovakia
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WARRANTY AND GUARANTEE CONDITIONS
1) The claim for completeness of delivery is applied in accordance with the Commercial and Civil
Code at the suppliers country.
2) The manufacturer provides a product warranty 24 months from the date of sale to the final
consumer, with a return temperature of at least 60 °C during operation. The boiler body has a
warranty of 36 months from the date of sale of the product to the final consumer (the 36-month
warranty covers the boiler body faults when the boiler is operated in a storage tank system).
The warranty period begins on the day the product is sold to end customer, regardless of
when the product was put into operation.
3) The warranty does not cover errors that have arisen:
Failure to observe the operating and maintenance instructions of the boiler, improper maintenance
and operation, or the product being used for a purpose other than normal, low temperature boiler
corrosion, maltreatment or improper handling or combustion of illicit fuels, failures caused by
the use of components other than Recommended by the manufacturer or supplier as well as
repairs or modifications by persons other than those authorized by the manufacturer or supplier
as well as defects caused by the accidental or intentional penetration of liquid, insects, animals
or foreign objects into the product's body.
4) Should a component fail, this component will be repaired or replaced under a warranty, after
delivery of a faulty part and reimbursement of the eligible shipping costs.
5) The warranty remains valid if the product is used as written and specified in the warranty card,
unless the instructions are followed, the warranty expires, as well as damage caused during
transport which was not provided by the means of transport of the manufacturer and his drivers.
For this reason, it is necessary to check this product properly and report any defects or errors to
the seller when taking the product.
6) The customer loses its warranty in the event of faults caused by improper connection of the
product (failure to observe the wiring included in the instructions for use), overload due to high
voltage or voltage changes, or due to the use of fuel not intended for this type of product .
All the materials subject to normal wear and tear are excluded from the warranty: seals and
sealing lines, fiberglass fittings and fillers, sibling fillings. The warranty will not be granted and
recognized if the customer fails to meet the agreed payment terms within the due date of the seller.
Small color, varnish, or dimensional deviations do not give rise to a complaint. The service
technician's transport does not fall under the warranty repair and the customer pays it in full.
7) Eventual complaints of any kind must be made by the final user of the product in writing, but
no later than three working days from the day of learning of the defect, by mail or fax or
electronic means, and provide the supplier with all the required information; A report of any
defect that has been sent, other than via mail, must be subsequently confirmed by letter, not
later than three days. The authorized person is obliged to prove the damage caused by the defect
of the product to the supplier without undue delay, but not later than three working days after
