CARE & USE/INSTALLATION
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27
PILOT IGNITER DOES NOT SPARK
Press the ‘ON’ button on the wireless wall switch. Verify
the LED flashes RED when the button is pushed. If you
hear a spark coming from the pilot, the problem may be
the touch screen remote control. Replace the batteries. If
the pilot still does not spark, replace the batteries in the
heater. See section ‘Replacing the Batteries’.
If an AC power adaptor is being used, then check the cord
connection to the heater.
PILOT IGNITER SPARKS, BUT THE PILOT BURNER DOES
NOT IGNITE.
New installations may take time for the system to ‘purge’
the air in the gas line. If the igniter sparks for 1 minute
without ignition the system will enter a ‘safety lockout’
mode. Press the ‘OFF’ button and then press the ‘ON”
button on the wireless wall switch. The system will then
reset. Try 3 additional times and attempt to light heater. If
still no results, Check that the ON-OFF valve in gas line
is turned on. If still no results, then the gas line must be
‘purged’. With the gas on, loosen one connection near
the heater until you either ‘hear’ gas or ‘smell gas’. Tighten
connection immediately. This should purge the remaining
air from the lines. If the burner will still not light check the
orifice for insects or blockage.
PILOT IGNITER SPARKS, BUT THE PILOT BURNER DOES
NOT IGNITE. REMOTE CONTROL FUNCTION.
The remote control system functions, such that, if when
using the ‘thermostat’on the remote, the air/room
temperature (shown in the upper right hand side of the
remote display) works in conjunction with the thermostat
‘SET’ temperature (shown in the upper left hand side of the
display) to modulate the function of the heater. If the
thermostat ‘SET’ temperature is set LOWER than the
current air temperature, the heater will not come on or
light. Press the “UP” arrow to bring the thermostat
temperature HIGHER than the air temperature. See ‘Touch
Screen Remote Control Operation’. If the burner will still
not light check the orifice and venturi for insects or
blockage.
HEATER WILL LIGHT, BUT PILOT AND BURNER CYCLE
ON AND OFF. REMOTE CONTROL FUNCTION
If using the ‘thermostat’ on the remote, the ‘SET’
temperature is set too close to the air/ room temperature.
The heater is functioning to maintain the exact temperature
set. Try setting the ‘SET’ temperature higher (more then 2
degrees ) than the air/room temperature. You can also use
the ‘MANUAL ON’ mode on the remote control and
manually set the heat level higher (levels 1-7) See ‘Touch
Screen Remote Control Operation’.
HEATER WILL LIGHT, BUT PILOT AND BURNER CYCLE
ON AND OFF DURING MANUAL OPERATION.
The outside conditions are too windy for proper heater
functioning. Check installation and verify that heater is
basically located away from direct wind source. This heater
has been tested to accommodate wind gusts of up to 15-
20 MPH. During high wind conditions, turn heater off. If
needed, adjust pilot flame to a higher level. See section
marked ‘Pilot Flame Adjustment’ (pg. 29).
REMOTE CONTROL SHOWS AIR TEMPERATURE READ-
OUT, BUT WILL NOT TURN ON.
Remote control batteries are low. Check for the ‘Low Bat-
tery” icon in the readout of the remote control. Replace
batteries in remote using 4 ea. AAA. See section ‘Touch
Screen Remote Control Operaton’ and ‘Replacing Batter-
ies’.
REMOTE CONTROL SHOWS FULL DISPLAY, BUT WILL
NOT ACTIVATE THE PILOT IGNITION.
First, check to see if the ‘Low Battery’ icon is in the readout
of the remote control. If yes, then replace the batteries with
4 ea. AAA. See section ‘Remote Control Operation’. If this
icon is not lit, press the ‘ON’ button of the remote. Listen
for a faint ‘beep’ coming from heater. If this faint ‘beep’ is
heard, then the electronic system is operating properly. If
this ‘beep’ is not heard, then the batteries in the heater are
low. Replace these batteries with 4 AAA and follow
instructions in section marked ‘Replacing Batteries in the
Heater’. If there is still no ‘beep’ heard, then the remote/
transmitter and receiver communication have not been
‘initialized’. See section titled ‘Initializing the Remote
Control System’ (pg. 20).
POTENTIAL PROBLEMS
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