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Frequently Asked Questions (FAQ’s)
Frequently Asked Questions (FAQ’s)
General
Q: How do I know if my Luxaflex® window coverings have PowerView® Motorisation?
A:
Any wireless motorised Luxaflex® window covering manufactured after July 2015 is built with PowerView®
Motorisation . Some exceptions may apply .
Q: Will my PowerView® Pebble® Remote work right out of the box?
A:
No, a shade must first be joined to a group number (1-6) on a PowerView® Pebble® Remote in order to operate using
a remote .
Q: Do I need a PowerView® Pebble® Remote or PowerView® Surface Remote to operate my window treatments?
A:
A PowerView® Pebble® Remote or PowerView® Surface Remote is highly recommended in addition to using the
PowerView® App . These devices allow for alternate control for individual and groups of shades and are artfully
designed to complement any home décor .
Q: Do I need to run wires?
A:
No wiring is necessary for products with PowerView® Motorisation . Luxaflex® offers a variety of power options
including battery and plug-in power supplies to fit any application . Luxaflex® offers 18v D .C . power supply option .
Q: Can I wirelessly control my Luxaflex® motorised shades from my home automation system?
A:
With the addition of the PowerView® Hub, Luxaflex® PowerView® window treatments can be integrated into a
home automation system via using IP (Internet protocol) . A PowerView® Account is required . Register the Hub after
creating a PowerView® Account .
Q: What are the available colors for the PowerView® Pebble®?
A:
The PowerView® Pebble® is available in a variety of on-trend colors and finishes . Black Matte, Citron, Clear Frost,
Cobalt, Pewter Frost, Poppy, Ecru, Oyster, Mist and White .
Q: What are the available colors for the PowerView® Surface?
A:
The PowerView® Surface is available in White Matte, Black Matte and Nickel Matte .
Q: How long can I expect the batteries to last for my battery-powered motorised window covering?
A:
Battery life for PowerView® Motorisation window treatments using the AA battery wand exceeds one year,
depending on shade size, configuration and usage . Rechargeable batteries are not recommended .
Q: What resources are available to learn more about PowerView®? Where can I find them?
A:
Resources can be found at
https://www.luxaflex.co.uk/customer-support/installation/
The PowerView® page contains the QuickStart Guide and related documents .
Networking
Q. What is a PowerView® Shade Network?
A.
PowerView® is a proprietary wireless radio frequency (RF) communication language from Luxaflex® . Similar to the Wi-fi
network in your home, the PowerView® Shade Network refers to a unique PowerView® RF ID that allows communica-
tion between all the PowerView® devices that share this unique RF ID .
Q. What is pairing to a network?
A.
Pairing refers to joining multiple PowerView® Remotes with each other or with the Hub to form a unified PowerView®
Shade Network It is recommended that all PowerView® window coverings and control accessories in the home
(Remotes, repeaters, and Hub) be paired to one, unified network so they
all
communicate using the
same
PowerView®
Shade Network radio frequency (RF) ID .
Q. When should I pair?
A.
It is recommended that Remotes be paired any time there are multiple PowerView® Remotes in a home . Always pair all
PowerView® Remotes to one, unified Single Network ID
at the beginning
of every PowerView® installation . This elimi-
nates problems should the PowerView® Hub be introduced later . If an order comes with the multiple Remotes AND a
Hub,
pair all remote devices first
, then complete the Hub setup procedure as directed through PowerView® App . Doing so
will ensure the Hub is paired to the Network ID already established .
Q. Why would all my PowerView® items window coverings and control accessories need to be on the same
network?
A.
A consequence of not having all PowerView® window coverings and control accessories on the same network
is that a PowerView® Hub only recognizes one PowerView® Shade Network . If a Hub is introduced after you have
Grouped shades to one or more remote devices (ex . Pebble® or Surface Remotes) that have not been paired to the
same PowerView® Shade Network, then the Hub will be unable to Discover or communicate with all or some of the
PowerView® window coverings, Remotes, and/or repeaters in the home . By having one, unified Single Network ID, the
PowerView® Hub will be capable of Discovering and communicating with all the PowerView® window coverings and
control accessories in the home that are on the network, even if separate Remotes are used to operate different rooms
of shades .
Q. How is duplicating a remote different from pairing a remote to another remote?
A.
Duplicating takes all of one remote’s information (Groups, Favorite, and radio frequency PowerView® Shade Network
ID) and copies that exact information onto another remote .This allows the user to have multiple, interchangeable
Remotes to operate the same Groups of shades, regardless of which remote is used . Pairing, on the other hand,
does
not
copy a remote’s Groups or Favorite information to another remote . Instead, pairing places multiple Remotes on a
single, unified PowerView® Shade Network for the home .
PowerView® Pebble® Remote and PowerView® Surface Remote
Q: Can I purchase additional PowerView® Pebbles®, Remotes or Scene Controllers?
A:
Additional PowerView® Pebble® and Surface mounts can be ordered if desired . Remotes and Scene Controllers
cannot be ordered individually; they must be ordered either with a Pebble or Surface mount .
Q: What does the Favorite button on the PowerView® Pebble® Remote do?
A:
A Favorite position can be created and set for each of the six group buttons on the PowerView® Pebble® Remote
or PowerView® Surface Remote . The Favorite button is a quick and easy way to send shades to a specific, pre-set
position . There is one Favorite position per shade that comes pre-set at 50% of the shade’s travel .
Q: How many shades can I control using the PowerView® Pebble® Remote or PowerView® Surface Remote?
A:
A PowerView® Remote can be used to operate six shades individually or hundreds of shades as a group, as long as
the shades can receive commands from the remote .