LumaSense technologies MIKRON MCL640, Руководство пользователя

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MCL640 Manual General Information
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1.5 Unpacking the Instrument
Before shipment, each instrument is assembled, calibrated, and tested at the LumaSense Factory.
When unpacking and inspecting your system components, you need to do the following:
1. Check all materials in the container against the enclosed packing list.
LumaSense Technologies cannot be responsible for shortages against the packing list
unless a claim is immediately filed with the carrier. Final claim and negotiations with the
carrier must be completed by the customer.
2. Carefully unpack and inspect all components for visible damage. If you note any damage
or suspect damage, immediately contact the carrier and LumaSense Technologies, Inc.
Caution:
Allow the package to stabilize to room temperature before removing the
instrument to prevent the formation of condensation.
3. Save all packing materials, including the carrier’s identification codes, until you have
inspected all components and find that there is no obvious or hidden damage.
Note: LumaSense encourages you to register your product with us to receive updates,
product information, and special service offers:
http://info.lumasenseinc.com/registration .
1.6 Service Request, Repair, or Support
Contact LumaSense Technologies Technical Support in case of a malfunction or service request.
Provide clearly stated details of the problem as well as the instrument model number and serial
number. Upon receipt of this information, Technical Support will attempt to locate the fault
and, if possible, solve the problem over the telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies
for repair, they will issue a Return Material Authorization (RMA) number.
Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly
indicate the assigned RMA number on the shipping package exterior. Refer to 1.7, Shipments to
LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California
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Telephone: +1 408 727 1600 or +1 800 631 0176
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Email: support@lumasenseinc.com
Frankfurt, Germany
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Telephone: +49 (0) 69 97373 0
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Email: eusupport@lumasenseinc.com
1.7 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by
way of United Parcel Service (UPS) or preferred choice. For overseas customers, ship units air-
freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense
Technologies is not responsible for freight damage to instruments that are improperly packed.
Contact us to obtain an RMA number (if one has not already been assigned by Technical
Support). Clearly indicate the assigned RMA number on the shipping package exterior.