Lucent Technologies MERLIN LEGEND Reporter, Инструкция по установке и эксплуатации

Страница: 156 / 159

Glossary
GL-6
Issue 1 January 1997
S
Selection Reports
The MERLIN LEGEND Reporter reports that provide summary or detail information based on user-
defined criteria such as organization levels, date, time, duration, account code, line, call type, and/or
dialed number. These reports are useful in pinpointing details or summarzing trends in problem areas
or exceptions (such as lengthy calls or calls to alert numbers) discovered in other reports.
SMDR
Station Message Detail Recording. A telephone system capability in which the details concerning the
path of a call from origination to termination are recorded in the form of an SMDR call record. See call
record.
stop bits
The number of bits that trail after the transmission of a single character.
T
talk time
1. In an incoming call, the portion of the call duration clocked after the extension answered the
caller.
2. The field in an incoming call record from certain telephone systems (such as the MERLIN
LEGEND system) that report the talk-time.
telephone system
In this context, the MERLIN LEGEND Communications System, release 4.1 or later.
Traffic Reports
The collection of MERLIN LEGEND Reporter reports that summarize call activity under various
categories. Summaries are based on the collected information for the period and — except for the
Facility Grade of Service — they report on incoming calls only (information includes the count, total
and average queue-time, and total and average talk-time). The Facility Grade of Service Report
provides the average count of both incoming and outgoing calls during each facility's busy hour, their
total and average duration, actual and target GOS, and the number of lines required to meet the
target GOS.
W
wild cards
The characters “%” and “?” — used as follows:
?
match a single character in that position
% match any number of trailing characters
worksheet
A printed form used to gather information from various sources and compile it into a final, complete
form. This guide contains blank worksheets to enter information that is used during MERLIN LEGEND
Reporter setup procedures.