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Edit | Inputs CentreVu Report Designer Version 8 User Guide
Setting Up Inputs for a Multi-ACD Report
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Setting Up Inputs for a Multi-ACD Report
6
Two types of multi-ACD reports are available:
●
Multi-ACD reports that show data for multiple splits/skills on multiple
ACDs, and
●
Multi-ACD reports that show data for multiple VDNs on multiple
ACDs.
If you are creating a multi-ACD report, you need to make sure that you
set up the inputs as detailed below so that the query for the report will
work properly.
The following instructions use the split/skill multi-ACD report inputs as the
example. To create the inputs for a VDN multi-ACD report, use these
same instructions, but use the VDN input instead of the Split/Skill input.
The following instructions show you how to create the inputs for a multi-
ACD report that allows inputs for up to four ACDs:
1. Select Inputs from the Edit menu.
2. Select ACD from the Input Types box.
3. Select the Add button.
4. Repeat Steps 2 and 3 three times.
The Inputs table will look like this:
5. Select Split/Skill on the Input Types box.
6. Select the Add button.