Long Range Systems
12
LineShare 4.1
TROUBLESHOOTING
To reset the LineShare 4.1 to the factory default settings:
1. Take the phone in the PHONE port off-hook. You will hear dial tone.
2. Press # * ( 3 beeps) 999* (you will hear 3 beeps) then press * (1 beep).
3. Hang up the phone
Why are fax calls being transferred to my telephone and/or answering machine?
• If the LineShare 4.1 is in the Semi-Automatic mode, it will wait for you or your answering ma-
chine to answer a call before it transfers calls to the FAX port.
• If the LineShare 4.1 is in the Automatic mode, these are calls that did not produce transfer tones.
• See "Answering incoming calls" for transferring instructions.
Why can’t I receive faxes when I’m away from the LineShare 4.1? (When an answering machine is con-
necting to the LineShare 4.1.)
Check the Following Settings and Procedures:
1. Instruct callers to press #11 to send a fax.
2. Make sure you left 4 seconds of recorded silence (only when using the Semi-Automatic mode) be-
fore recording the outgoing message you use on your answering machine.
3. Set your fax to answer on 1 ring.
4. Set your answering machine to answer on 2 rings. (Semi-automatic mode only)
Why don’t fax calls transfer to the fax when I answer the phone?
• Some fax machines do not produce fax tones, therefore, when you receive this type of call,
press #11 on your tone phone, and then hang up.
I have a DSL line and when I answer the phone, I hear the fax tone – why?
• You possibly need to add more DSL filters before attaching the line to the LineShare 4.1.
Why don’t fax calls tranfer to the fax when my answering machine answers a call (LineShare 4.1 is in the
Semi-Automatic mode)?
• You may not have the 4-second silence at the beginning of your answering machine an-
nouncement message. If you do, contact Customer Service for more information.
The LED doesn’t light on the LineShare 4.1, what should i do?
1. Check your power connection. If power is connected properly, make sure that you are using a 12-
volt AC power adapter provided with the LineShare 4.1.
2. Verify that the phone line is properly connected to the LINE IN port.
I don’t have dial tone with the phone(s) connected to the LineShare 4.1, what should I do?
• Check all of the phone line connections and repair or replace any damaged cables.