NOTE:
Make sure the device's Bluetooth connection is enabled before you switch to that device.
+
Bluetooth device doesn’t work after computer wakes from sleep mode
To begin troubleshooting, please select your operating system:
Windows
1.
In the
Device Manager
, change the Bluetooth wireless adapter power settings:
o
Go to
Control Panel
>
System and Security
>
System
>
Device Manager
2.
In Device Manager, expand
Bluetooth Radios
, right-click on the Bluetooth wireless
adapter (ex. Dell Wireless 370 adapter), and then click
Properties
.
3.
In the
Properties
window, click the
Power Management
tab and uncheck
Allow the
computer to turn off this device to save power
.
4.
Click
OK
.
5.
Restart your computer to apply the change.
Macintosh
1.
Navigate to the Bluetooth preference pane in
System Preferences
:
o
Go to
Apple Menu
>
System Preferences
>
Bluetooth
2.
In the bottom-right corner of the Bluetooth preference window, click
Advanced
.
3.
Make sure all three options are checked:
o
Open Bluetooth Setup Assistant at startup if no keyboard is detected
o
Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected
o
Allow Bluetooth devices to wake this computer
