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Appendix A: Troubleshooting
Common Problems and Solutions
Broadband Router
13. My DSL service’s PPPoE is always disconnecting.
PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a
period of inactivity, just like a normal phone dial-up connection to the Internet. There is a setup option to
“keep alive” the connection. This may not always work, so you may need to re-establish connection
periodically.
A. To connect to the Router, go to the web browser, and enter
http://192.168.1.1
or the IP address of the
Router.
B. Enter the password, if asked. (The default password is admin.)
C. On the
Basic Setup
tab, select the option
Keep Alive
, and set the
Redial Period
option at
20
(seconds).
D. Click the
Save Settings
button.
E. Click the
Status
tab, and click the
Connect
button.
F. You may see the login status display as Connecting. Press the
F5
key to refresh the screen, until you see
the login status display as Connected.
If the connection is lost again, follow steps E and F to re-establish connection.
14. I need to use port triggering.
Port triggering looks at the outgoing port services used and will trigger the Router to open a specific port,
depending on which port an Internet application uses. Follow these steps:
A. To connect to the Router, go to the web browser, and enter
http://192.168.1.1
or the IP address of the
Router.
B. Enter the password, if asked. (The default password is
admin
.)
C. Click the
Advanced Setup
=>
Forwarding
tab.
D. Enter any name you want to use for the Application Name.
E. Enter the Start and End Ports of the Triggered Port Range. Check with your Internet application provider
for more information on which outgoing port services it is using.
F. Enter the Start and End Ports of the Forwarded Port Range. Check with your Internet application provider
for more information on which incoming port services are required by the Internet application.
Once completed with the configuration, click the
Save Settings
button.
15. When I enter a URL or IP address, I get a time-out error or am prompted to retry.
• Check if other PCs work. If they do, ensure that your workstation’s IP settings are correct (IP Address,
Subnet Mask, Default Gateway, and DNS). Restart the computer that is having a problem.
• If the PCs are configured correctly, but still not working, check the Router. Ensure that it is connected and
powered on. Connect to it and check its settings. (If you cannot connect to it, check the LAN and power
connections.)
