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Appendix A: Troubleshooting
Common Problems and Solutions
Broadband Router
10. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window.
If you have proxy settings, you need to disable these on your computer. Because the Router is the gateway for
the Internet connection, the computer does not need any proxy settings to gain access. Please follow these
directions to verify that you do not have any proxy settings and that the browser you use is set to connect
directly to the LAN.
For Microsoft Internet Explorer 5.0 or higher:
A. Click
Start
,
Settings
, and
Control Panel
. Double-click
Internet Options
.
B. Click the
Connections
tab.
C. Click the
LAN settings
button and remove anything that is checked.
D. Click the
OK
button to go back to the previous screen.
E. Click the option
Never dial a connection
. This will remove any dial-up pop-ups for PPPoE users.
For Netscape 4.7 or higher:
A. Start
Netscape Navigator
, and click
Edit
,
Preferences
,
Advanced
, and
Proxies
.
B. Make sure you have
Direct connection to the Internet
selected on this screen.
C. Close all the windows to finish.
11. To start over, I need to set the Router to factory default.
Hold the Reset button for up to 30 seconds and then release it. This will return the password, forwarding, and
other settings on the Router to the factory default settings. In other words, the Router will revert to its original
factory configuration.
12. I need to upgrade the firmware.
In order to upgrade the firmware with the latest features, you need to go to the Linksys website and download
the latest firmware at
www.linksys.com
. Follow these steps:
A. Go to the Linksys website at
http://www.linksys.com
and download the latest firmware, or use the
Web-based Utility to be automatically redirected to the download webpage. Go to System Management -
Firmware Upgrade, and click the
Firmware Download from Linksys Web Site
button. Select the Router
from the pull-down menu and choose the firmware from the options.
B. Extract the firmware file on your computer.
C. To upgrade the firmware, follow the steps in the Upgrade section found in “Chapter 5: Setting up and
Configuring the Broadband Router” or “Appendix B: Upgrading Firmware.”