Phone Adapter with 2 Ports for Voice-over-IP
31
Appendix A: Troubleshooting
Common Problems and Solutions
To use the Web-based Utility, follow these instructions:
1.
Use a telephone connected to the PHONE 1 or PHONE 2 port of the Phone Adapter.
2.
Press
****
(in other words, press the star key four times).
3.
You will hear, “Configuration menu. Please enter option followed by the # (pound) key or hang up to
exit.”
Press
110
.
4.
Write down the IP address you hear, and then hang up the telephone.
5.
Launch a web browser on a networked computer.
6.
In the
Address
field, enter the IP address you wrote down. Press the
Enter
key.
7.
On the
Login
screen, enter
admin
in the
Username
and
Password
fields. (The default is
admin
. If
you have changed the Username and Password, then enter your Username and Password.) Click
Log In
.
8.
On the
Setup
screen, select
Static IP
from the
WAN Type
drop-down menu.
9.
Enter the IP Address you want to assign to the Phone Adapter.
10. Enter the Subnet Mask of your network router or gateway.
11. Enter the local IP address of your network router or gateway. For more information, refer to
“Chapter 5: Using the Phone Adapter’s Web-based Utility.”
4. When I make a telephone call, the call doesn’t go through; instead, I hear a fast busy signal.
Go through this checklist until your problem is solved:
•
Vonage supports 7-, 10-, and 11-digit dialing. Use 7-, 10-, or 11-digit dialing for calls within the same
area code as your Vonage phone number. Use 10- or 11-digit dialing for calls outside of your area code.
•
Follow these instructions to reboot your computer, Phone Adapter, router, and cable or DSL modem:
1.
Power off your computer.
2.
Power off the Phone Adapter by unplugging its power cord from the back panel.
3.
Power off the router by unplugging its power cord from the back panel.
4.
Power off the cable or DSL modem by unplugging its power cord from the back panel.
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