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Phone Adapter with 2 Ports for Voice-over-IP

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Appendix A: Troubleshooting
Common Problems and Solutions

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Phone
Adapter. Read the description below to solve your problems. If you can't find an answer here, check the Vonage
website at

www.vonage.com

or the Linksys website at

www.linksys.com

.

Common Problems and Solutions

1. I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit.

Go through this checklist until your problem is solved:
•

Make sure the telephone is plugged into the appropriate port, PHONE 1 or PHONE 2. (You should use the
Phone 2 port only if you have more than one Vonage phone line.)

•

Make sure the INTERNET LED on the front panel of the Phone Adapter is lit. If it is not lit, then check your
router and network connection to the Internet.

•

Pick up the telephone. Press

80#

. Hang up the telephone. Wait approximately 30 seconds. Then pick up

the telephone; you should now have a dial tone.

•

Follow these instructions to reboot your computer, Phone Adapter, router, and cable or DSL modem:

1.

Power off your computer.

2.

Power off the Phone Adapter by unplugging its power cord from the back panel.

3.

Power off the router by unplugging its power cord from the back panel.

4.

Power off the cable or DSL modem by unplugging its power cord from the back panel.

5.

Wait one minute. Make sure all of the network cables are securely connected to the network ports

on your network devices.

6.

You will power on your devices one at a time. Power on your cable or DSL modem by plugging the

power cord into its back panel.

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Содержание PAP2

Страница 1: ...Model No PAP2 Ver 2 with 2 Ports for Voice over IP Phone Adapter Installation and Troubleshooting Guide Voice ...

Страница 2: ......

Страница 3: ...or technical terms that are presented like this Also each figure diagram screenshot or other image is provided with a figure number and description like this Figure numbers and descriptions can also be found in the List of Figures section This exclamation point means there is a caution or warning and is something that could damage your property or Phone Adapter This question mark provides you with...

Страница 4: ...Phone Adapter with 2 Ports for Voice over IP ...

Страница 5: ...s Interactive Voice Response Menu 9 Overview 9 Accessing the Interactive Voice Response Menu 9 Using the Interactive Voice Response Menu 9 Configuring the Settings for Your Vonage Phone Service 14 Chapter 5 Using the Phone Adapter s Web based Utility 15 Overview 15 How to Access the Web based Utility 16 The Setup Tab 17 The Administration Tab Management 19 The Administration Tab Log 21 The Adminis...

Страница 6: ...ts for Voice over IP Appendix B Windows Help 39 Appendix C Glossary 41 Appendix D Specifications 45 Appendix E Warranty Information 47 Appendix F Regulatory Information 49 Appendix G Contact Information 65 Vonage 65 Linksys 65 ...

Страница 7: ...re 3 4 Connect the Telephone Cable 6 Figure 3 5 Attaching the Phone Adapter s Base 7 Figure 3 6 Phone Adapter Standing on Base 7 Figure 3 7 Measurement between Wall Mount Slots 8 Figure 5 1 Login 16 Figure 5 2 Setup Tab Obtain an IP automatically 17 Figure 5 3 Setup Tab Static IP 17 Figure 5 4 Administration Tab Management 19 Figure 5 5 Administration Tab Log 21 Figure 5 6 Administration Tab Facto...

Страница 8: ...Phone Adapter with 2 Ports for Voice over IP ...

Страница 9: ...age phone lines per Adapter You will be able to make phone calls using the account you set up with Vonage even while you re surfing the Internet Use the instructions in the Quick Installation or this Installation and Troubleshooting Guide to help you connect the Phone Adapter after you have set up an account with Vonage These instructions should be all you need to get the most out of the Phone Ada...

Страница 10: ...ems and solutions as well as frequently asked questions regarding use of the Phone Adapter Appendix B Windows Help This appendix describes how you can use Windows Help for instructions about networking such as installing the TCP IP protocol Appendix C Glossary This appendix gives a brief glossary of terms frequently used in networking Appendix D Specifications This appendix provides the technical ...

Страница 11: ...our telephone or fax machine to the Phone Adapter using an RJ 11 telephone cable not included Use the PHONE 1 port for the primary Vonage line and use the PHONE 2 port if you have a second Vonage line INTERNET Port The INTERNET port allows you to connect the Phone Adapter to your router or gateway using a Category 5 or better Ethernet network cable Power Port The Power port is where you will conne...

Страница 12: ...incoming call has been detected INTERNET LED Green The INTERNET LED lights up when the Phone Adapter is connected to your network through the Internet port It flashes when there is data being sent or received Power LED Green Red The power LED lights up when the Phone Adapter is powered on and ready It flashes green when the Phone Adapter is booting up undergoing a self test or performing a firmwar...

Страница 13: ...oceed to step 1 If you do not have an account visit www vonage com to activate the Phone Adapter After you have set up an account then proceed to step 1 Figure 3 1 Connect the Phone Adapter to Your Network and Telephone IMPORTANT The Phone Adapter includes a ringer ring signal generator which is a source of hazardous voltage When the ringer is activated by an incoming call do not touch the Phone p...

Страница 14: ...The power INTERNET and PHONE LEDs will be solidly lit when the Phone Adapter is ready for use Pick up a telephone and check for a dial tone 6 Follow the instructions provided by Vonage If you need to manually configure the Phone Adapter s network settings you can use the telephone for instructions proceed to Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu The installation of th...

Страница 15: ...d Option 1 Remove the plate from the Phone Adapter s bottom panel 2 Line up the pegs of the Phone Adapter s base with the mounting holes of the Phone Adapter s bottom panel 3 Insert the Phone Adapter s base into the Phone Adapter s bottom panel Push the base in until it fits snugly 4 Place the Phone Adapter in an appropriate location Congratulations The installation of the Phone Adapter is complet...

Страница 16: ...inches apart 3 Insert a screw into each hole and leave 5 mm 0 2 inches of its head exposed 4 Maneuver the Phone Adapter so the wall mount slots line up with the two screws 5 Place the wall mount slots over the screws and slide the Phone Adapter down until the screws fit snugly into the wall mount slots Congratulations The installation of the Phone Adapter is complete If you need to change any of t...

Страница 17: ... Menu 1 Use a telephone connected to the PHONE 1 or PHONE 2 port of the Phone Adapter 2 Press in other words press the star key four times 3 You will hear Configuration menu Please enter option followed by the pound key or hang up to exit Refer to the following table that lists actions commands menu choices and descriptions After you select an option press the pound key To exit the menu hang up th...

Страница 18: ...y to indicate that you have finished entering the IP address and then press 1 to save the IP address To cancel your entry and return to the main menu press star If the menu is inactive for more than one minute the Phone Adapter will time out You will need to re enter the menu by pressing The settings you have saved will take effect after you have hung up the telephone The Phone Adapter may reboot ...

Страница 19: ...igned an IP address by your network router or gateway If disabled then the Phone Adapter will use a static IP address Enable Disable DHCP 101 Enter 1 to enable Enter 0 to disable Enable or disable the Phone Adapter s DHCP feature If your network router or gateway assigns IP addresses then enter 1 Otherwise enter 0 Check IP Address 110 You will hear the current IP address of the Phone Adapter Inter...

Страница 20: ...to set a static IP address Check Network Mask or Subnet Mask 120 You will hear the current network mask of the Phone Adapter Set Network Mask or Subnet Mask 121 Enter the network mask using numbers on the telephone keypad Use the star key when entering a decimal point To set the network mask the DHCP feature must be disabled If the DHCP feature is enabled then you will hear Invalid Option if you t...

Страница 21: ...e disabled If the DHCP feature is enabled then you will hear Invalid Option if you try to set a static gateway IP address Check MAC Address 140 You will hear the MAC address of the Phone Adapter in hexadecimal string format Check Firmware Version 150 You will hear the version number of the firmware currently installed on the Phone Adapter Manual Reboot 732668 After you hear Option successful hang ...

Страница 22: ...nse Menu Configuring the Settings for Your Vonage Phone Service Configuring the Settings for Your Vonage Phone Service If you want to change the settings for your Vonage phone service visit www vonage com and make configuration changes online For more information refer to the instructions provided by Vonage ...

Страница 23: ...een Administration Management On this screen alter the Phone Adapter s user name password and remote access settings You can also use this screen to back up or restore the Phone Adapter s configuration file Log If you want to save activity logs click this tab Factory Defaults If you want to reset the Phone Adapter to its adapter factory default settings then use this screen If you want to reset th...

Страница 24: ...star key four times 3 You will hear Configuration menu Please enter option followed by the pound key or hang up to exit Press 110 4 Write down the IP address you hear and then hang up the telephone 5 Launch a web browser on a networked computer 6 In the Address field enter the IP address you wrote down Press the Enter key 7 On the Login screen enter admin in the Username and Password fields Click ...

Страница 25: ...your network router assigns IP addresses to your network devices Static IP If you want to assign a static fixed IP address to the Phone Adapter then select Static IP IP Address Enter the IP Address you want to assign to the Phone Adapter Subnet Mask Enter the Subnet Mask of your network router Gateway Enter the local IP address of your network router DNS 1 3 Enter the DNS Domain Name System Server...

Страница 26: ...nsmission Unit setting specifies the largest packet size permitted for network transmission Select Auto to have the Phone Adapter automatically select the MTU value or select Manual and enter the value desired It is recommended that you leave this value in the 1200 to 1500 range The MTU s default value is 1500 When you have finished making changes to this screen click the Save Settings button to s...

Страница 27: ...d Utility The default user name and password is admin User Name It is recommended that you change the default user name to one of your choice Password It is recommended that you change the default password to one of your choice Re enter to confirm Re enter the Phone Adapter s new Password to confirm it Idle Timeout When you use the Phone Adapter s Web based Utility your session can remain idle for...

Страница 28: ...nagement Backup and Restore Backup and Restore To back up and restore the Phone Adapter s configuration settings click this button and follow the on screen instructions When you have finished making changes to this screen click the Save Settings button to save the changes or click the Cancel Changes button to undo your changes ...

Страница 29: ...dress of the PC that will receive the logs Then click the Add button The Phone Adapter will now send updated logs to that PC Select a logging destination If you add an IP address then that IP address automatically becomes the logging destination If you want to delete a destination then select it and click the Delete button When you have finished making changes to this screen click the Save Setting...

Страница 30: ...ctory defaults click the Yes radio button and then the Save Settings button Then follow the on screen instructions Restore Voice Factory Defaults If you click the Yes radio button and then the Save Settings button you will see a screen asking for a username and password Enter the username and password provided by Vonage and follow the on screen instructions When you have finished making changes to...

Страница 31: ...The Phone Adapter s local IP Address is shown here Subnet Mask The Phone Adapter s Subnet Mask is shown here Default Gateway The local IP address of your network router is displayed here DNS 1 3 Shown here are the DNS Domain Name System IP addresses currently used by the Phone Adapter MTU Shown here is the MTU value currently used by the Phone Adapter Product Product Name The name and version numb...

Страница 32: ...o Appendix A Troubleshooting Call1 Status The status of the active phone call is shown here Call2 Status If you are using call waiting the status of the incoming phone call is shown here Line2 Registration Status The phone number and status of this Internet phone line are displayed here If it is not registered then you should register it If registration has failed then refer to Appendix A Troubles...

Страница 33: ... Ports for Voice over IP 25 Chapter 5 Using the Phone Adapter s Web based Utility The Voice Tab The Voice Tab Access to the Voice tab is restricted by Vonage Contact your provider for more information Figure 5 8 Voice Tab ...

Страница 34: ...Phone Adapter with 2 Ports for Voice over IP 26 Chapter 5 Using the Phone Adapter s Web based Utility The Voice Tab ...

Страница 35: ...Vonage phone line Make sure the INTERNET LED on the front panel of the Phone Adapter is lit If it is not lit then check your router and network connection to the Internet Pick up the telephone Press 80 Hang up the telephone Wait approximately 30 seconds Then pick up the telephone you should now have a dial tone Follow these instructions to reboot your computer Phone Adapter router and cable or DSL...

Страница 36: ... 53 UDP 69 69 UDP and 10000 20000 UDP Before you set up port forwarding on your router change two of the Phone Adapter s settings using its Interactive Voice Response Menu First disable its DHCP feature and then assign a static IP address to the Phone Adapter Refer to Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu for instructions If you have a non Linksys router refer to its ...

Страница 37: ...to use 10 When you have completed the configuration click the Save Settings button 2 I need to check the IP address of the Phone Adapter Follow these instructions 1 Use a telephone connected to the PHONE 1 or PHONE 2 port of the Phone Adapter 2 Press in other words press the star key four times Application Start and End Protocol IP Address Enable Internet phone 1 5060 to 5061 UDP IP address of Pho...

Страница 38: ...the PHONE 1 or PHONE 2 port of the Phone Adapter 2 Press in other words press the star key four times 3 You will hear Configuration menu Please enter option followed by the pound key or hang up to exit Press 101 to access the DHCP feature 4 Press 0 to disable DHCP 5 Press 111 to set the static IP address 6 Enter the IP address using numbers on the telephone keypad Use the star key when entering a ...

Страница 39: ... Static IP from the WAN Type drop down menu 9 Enter the IP Address you want to assign to the Phone Adapter 10 Enter the Subnet Mask of your network router or gateway 11 Enter the local IP address of your network router or gateway For more information refer to Chapter 5 Using the Phone Adapter s Web based Utility 4 When I make a telephone call the call doesn t go through instead I hear a fast busy ...

Страница 40: ...10 Power on your computer and check to see if you have an active Internet connection Set up port forwarding on your router You must specify that four port ranges be forwarded to the IP address of the Phone Adapter These four port ranges are as follows 5060 5061 UDP 53 53 UDP 69 69 UDP and 10000 20000 UDP Before you set up port forwarding on your router change two of the Phone Adapter s settings us...

Страница 41: ...er For example if the Phone Adapter s IP address is 192 168 1 100 you would enter 100 in the field provided 8 Repeat steps 5 7 until you have entered all four port ranges for the Phone Adapter 9 Check the Enable option for the port services you want to use 10 When you have completed the configuration click the Save Settings button Application Start and End Protocol IP Address Enable Internet phone...

Страница 42: ...u can lower your service s default codec setting which is High 90k First access your service account at www vonage com Then lower the codec setting to Med 50k or Low 30k For more information visit www vonage com 6 My telephone does not ring and my calls automatically go to voicemail Go through this checklist until your problem is solved Make sure the telephone is plugged into the appropriate port ...

Страница 43: ... 53 UDP 69 69 UDP and 10000 20000 UDP Before you set up port forwarding on your router change two of the Phone Adapter s settings using its Interactive Voice Response Menu First disable its DHCP feature and then assign a static IP address to the Phone Adapter Refer to Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu for instructions If you have a non Linksys router refer to its ...

Страница 44: ...ings button 7 The Power LED does not light up or lights up red Go through this checklist until your problem is solved Unplug the power adapter from the Phone Adapter Wait five seconds Then plug the power adapter into the Phone Adapter again You may be using the wrong power adapter Make sure the power adapter you are using is the one included with the Phone Adapter Application Start and End Protoco...

Страница 45: ...r network devices 6 You will power on your devices one at a time Power on your cable or DSL modem by plugging the power cord into its back panel 7 Wait until the power and Internet connection LEDs light up on the cable or DSL modem this may take several minutes Then power on the router by plugging its power cord into its back panel 8 Wait at least 30 seconds until the router s power and status LED...

Страница 46: ... calls while browsing the Internet However your web browsing may affect the quality of your telephone call depending on the amount of upstream data traffic passing through your Internet connection Can I receive calls while my network is down You cannot directly receive calls while your network is down However Vonage can forward calls to a different telephone number such as a cellular phone number ...

Страница 47: ...ructions or protocol all PCs follow to communicate over a network This is true for wireless networks as well Your PCs will not be able to utilize wireless networking without having TCP IP enabled Windows Help provides complete instructions on enabling TCP IP Shared Resources If you wish to share printers folder or files over your network Windows Help provides complete instructions on utilizing sha...

Страница 48: ...Phone Adapter with 2 Ports for Voice over IP 40 Appendix B Windows Help ...

Страница 49: ...city of a given device or network Bit A binary digit Boot To start a device and cause it to start executing instructions Broadband An always on fast Internet connection Browser An application program that provides a way to look at and interact with all the information on the World Wide Web Byte A unit of data that is usually eight bits long Cable Modem A device that connects a computer to the cabl...

Страница 50: ...ecifies how data is placed on and retrieved from a common transmission medium Firmware The programming code that runs a networking device FTP File Transfer Protocol A protocol used to transfer files over a TCP IP network Full Duplex The ability of a networking device to receive and transmit data simultaneously Gateway A device that interconnects networks with different incompatible communications ...

Страница 51: ...cryption process by automatically generating the WEP encryption keys for Linksys products Port The connection point on a computer or networking device used for plugging in cables or adapters RJ 45 Registered Jack 45 An Ethernet connector that holds up to eight wires Roaming The ability to take a wireless device from one access point s range to another without losing the connection Router A network...

Страница 52: ...rotocol used for accessing remote PCs TFTP Trivial File Transfer Protocol A version of the TCP IP FTP protocol that has no directory or password capability Throughput The amount of data moved successfully from one node to another in a given time period Topology The physical layout of a network TX Rate Transmission Rate Upgrade To replace existing software or firmware with a newer version Upload To...

Страница 53: ...A B G 711 a law G 711µ law G 726 Ports Power Internet Phone 1 Phone 2 Cabling Type CAT 5 RJ45 for Internet Port and RJ11 for Phone Ports LEDs Power Internet Phone 1 Phone 2 Maximum Ringer Load 5 REN Ring Frequency 10 40 Hz FXS Port Impedance Eight Configurable Settings Including North America 600 ohms European CTR21 Ring Voltage 60 90 Vrms Configurable Security Features Password Protected Administ...

Страница 54: ...ions 3 98 x 3 98 x 1 10 W x H x D 101 mm x 101 mm x 28 mm Unit Weight 3 53 oz 0 10 kg Power 12 V DC 1 0 A Certifications FCC cUL CE ICES 003 Operating Temp 41º 113ºF 5º 45ºC Storage Temp 13º 185ºF 25º 85ºC Operating Humidity 10 90 Non Condensing Storage Humidity 5 90 Non Condensing ...

Страница 55: ...s pays for UPS Ground shipping from Linksys back to You only Customers located outside of the United States of America and Canada are responsible for all shipping and handling charges ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE WARRANTY PERIOD ALL OTHER EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES I...

Страница 56: ...T WILL LINKSYS LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to You Please direct all inquiries to Linksys P O ...

Страница 57: ... equipment to an outlet other than the receiver s Consult a dealer or an experienced radio TV technician for assistance FCC Part 68 Statement This equipment complies with Part 68 of the FCC Rules A label is attached to the equipment that contains among other information its FCC registration number and ringer equivalence number If requested this information must be provided to the telephone company...

Страница 58: ...use of the unit until it is repaired Please note that the telephone company may ask that you disconnect the equipment from the telephone network until the problem has been corrected or until you are sure that the equipment is not malfunctioning The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product No repairs may be done by the custome...

Страница 59: ... Industry Canada Le fonctionnement est soumis aux conditions suivantes 1 Ce périphérique ne doit pas causer d interférences 2 Ce périphérique doit accepter toutes les interférences reçues y compris celles qui risquent d entraîner un fonctionnement indésirable EC Declaration of Conformity Europe In compliance with the EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC and Amendment Directive ...

Страница 60: ...cts Covered by EU Directive 2002 96 EC on Waste Electric and Electronic Equipment WEEE This document contains important information for users with regards to the proper disposal and recycling of Linksys products Consumers are required to comply with this notice for all electronic products bearing the following symbol ...

Страница 61: ...Phone Adapter with 2 Ports for Voice over IP 53 Appendix F Regulatory Information ...

Страница 62: ...Phone Adapter with 2 Ports for Voice over IP 54 Appendix F Regulatory Information ...

Страница 63: ...Phone Adapter with 2 Ports for Voice over IP 55 Appendix F Regulatory Information ...

Страница 64: ...Phone Adapter with 2 Ports for Voice over IP 56 Appendix F Regulatory Information ...

Страница 65: ...Phone Adapter with 2 Ports for Voice over IP 57 Appendix F Regulatory Information ...

Страница 66: ...Phone Adapter with 2 Ports for Voice over IP 58 Appendix F Regulatory Information ...

Страница 67: ...Phone Adapter with 2 Ports for Voice over IP 59 Appendix F Regulatory Information ...

Страница 68: ...Phone Adapter with 2 Ports for Voice over IP 60 Appendix F Regulatory Information ...

Страница 69: ...Phone Adapter with 2 Ports for Voice over IP 61 Appendix F Regulatory Information ...

Страница 70: ...Phone Adapter with 2 Ports for Voice over IP 62 Appendix F Regulatory Information ...

Страница 71: ...Phone Adapter with 2 Ports for Voice over IP 63 Appendix F Regulatory Information For more information visit www linksys com ...

Страница 72: ...Phone Adapter with 2 Ports for Voice over IP 64 Appendix F Regulatory Information ...

Страница 73: ...ct Information Vonage Appendix G Contact Information Vonage Need to contact Vonage Visit the Vonage website at http www vonage com help US http www vonage ca help Canada Linksys Need to contact Linksys Visit the Linksys website at http www linksys com US and Canada ...

Страница 74: ...Phone Adapter with 2 Ports for Voice over IP 66 Appendix G Contact Information Linksys ...

Страница 75: ...www linksys com ...

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