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Phone Adapter with 2 Ports for Voice-over-IP
28
Appendix A: Troubleshooting
Common Problems and Solutions
7.
Wait until the power and Internet connection LEDs light up on the cable or DSL modem (this may
take several minutes). Then power on the router by plugging its power cord into its back panel.
8.
Wait at least 30 seconds until the router’s power and status LEDs light up. Then power on the Phone
Adapter by plugging its power cord into its back panel.
9.
Wait for the Phone Adapter’s Power and Phone LEDs to be solidly lit. (The Internet LED will flash
whenever there is activity.) Pick up the telephone; you should have a dial tone.
10. Power on your computer, and check to see if you have an active Internet connection.
•
Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP
address of the Phone Adapter. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP),
69-69 (UDP), and 10000-20000 (UDP).
Before you set up port forwarding on your router, change two of the Phone Adapter’s settings using its
Interactive Voice Response Menu. First, disable its DHCP feature, and then assign a static IP address to
the Phone Adapter. Refer to “Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu” for
instructions.
If you have a non-Linksys router, refer to its documentation for instructions.
If you have a Linksys router, then follow these instructions:
1.
On one of your networked computers, open your web browser.
2.
Access the Router’s Web-based Utility by going to
http://192.168.1.1
or the IP address of the
Router.
3.
A login screen will appear. Leave the
User Name
field blank. Enter the Router’s password (the
default is
admin
) in the
Password
field. Then click the
OK
button.
4.
Click the
Applications & Gaming
tab, and then click the
Port Range Forwarding
tab.
5.
For each port range you must specify, enter a different name in the
Application
field. Then enter the
number or range of external port(s) used by the Phone Adapter.
6.
Select the protocol you will be using,
UDP
.
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