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5.6.5 Unit Reset
This section allows you to reset specific parts of the device. This involves the keyboard and
mouse, the video engine and the KVM OVER IP SWITCH itself.
Resetting the unit itself is mainly needed to activate a newly updated firmware. It will close all
current connections to the administration console and to the Remote Console.
The whole process will take about half a minute. Resetting sub devices (e.g. the video engine)
will take a few seconds only and does not result in connections closing. To reset individual KVM
OVER IP SWITCH functionality, click on the Reset button.
Note: Only the super user is allowed to reset the KVM OVER IP SWITCH .
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6. Troubleshooting
Q 001: The remote mouse doesn’t work or is not synchronized
A 001: Make sure the mouse settings in KVM OVER IP SWITCH match the mouse model. Use
the Intelligent Sync option from the Mouse Handling sub menu of the Remote Console
Options menu.
Q 002: The video quality is bad or the picture is grainy
A 002: Try to correct the brightness and contrast settings (see Page 19) until they are out of a
range where the picture looks grainy. Use the auto adjustment feature to correct a flickering
video.
Q 003: Login on KVM OVER IP SWITCH fails.
A 003: Was the correct combination of user and password given? The default user name is
super and the password is pass. Furthermore, your browser must be configured to accept
cookies.
Q 004: The Remote Console window can’t connect to the KVM OVER IP SWITCH.
A 004: Possibly a firewall prevents access to the Remote Console. Make sure the TCP port
numbers 443 or 80 are open for incoming TCP connections. Install the latest version of Java
Virtual Machine,
Q 005: No connection can be established to the KVM OVER IP SWITCH.
A 005: Check whether the network connection is working in general (ping the IP address of
KVM OVER IP SWITCH). If not, check the network hardware. Is the KVM OVER IP SWITCH
powered on? Check whether the IP address of KVM OVER IP SWITCH and all other IP related
settings are correct! Also verify that all the IP infrastructure of your LAN, like routers etc., is
correctly configured.
Q 006: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console
system and not transmitted to the host.
A 006: You have to define a so-called Button Key. This can be done in the Remote Console
settings.
Q 007: In the browser the KVM OVER IP SWITCH pages are inconsistent.
A 007: Check your browser cache settings. Especially make sure that the cache settings are not
set to something like ‘never check for newer pages’. Otherwise the KVM OVER IP SWITCH
pages may be loaded from your browser cache and not from the unit.
Q 008: Windows XP doesn’t awake from standby mode
A 008: This could be a Windows XP problem. Try not to move the mouse while XP goes into
standby mode.
