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MultiCom Firewall User’s Manual 105
Incorrect IP configuration of WAN or LAN
Check that your cables are connected properly (all interface lights are green on
your modem and MultiCom Firewall), and that the modem is configured to act as
a bridge. Finally if these are OK, contact your Internet Service Provider to verify
the line is connected properly.
Incorrect IP configuration of WAN or LAN
If the IP Address of the WAN interface is not in the same subnet as the
Broadband Modem you will not be able to reach your Broadband Modem’s
PPTP server to correctly receive the IP configuration to communicate with the
ISP.
To check that this connection is available or not visit the PPTP status page on
your firewall. If you see the error message
• “No route to host” means the WAN Interface is configured for a different
subnet than the IP address that was given for the PPTP Server.
Resetting The Default
Configuration
If you think that a configuration is preventing you from accessing the firewall you
may want to restore the default configuration of the firewall and start with a fresh
configuration file. When you want to restore the default configuration for your
MultiCom Firewall you need only to follow these steps.
For firmware 3.6+
1. Leave the MultiCom Firewall powered on
2. Hold down the config button in the back, using a ballpoint pen if available,
until the front LED lights change to RED. This will load the factory default
configuration.
3. Optionally holding the config button down until the LEDs are ORANGE will
load the last saved boot config or holding the config button down until the
LEDs are GREEN will load the configuration in memory position 1.