54
TROUBLESHOOTING
NOTE:
If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at
1 800 663
-
5521
.
ERROR
POTENTIAL PROBLEM
WHAT TO DO
1
.
Repeat the test with a new test strip and:
◆
Clean the meter, especially the grey area inside the
test strip holder, before retesting. See
Caring for Your
Meter.
Note:
Before cleaning the meter compare the
colour of the test strip confirmation dot to the Colour
Chart on the test strip vial. If the glucose level is
very
low (
2.8
mmol/L) or very high (
19.4
mmol/L)
, follow the
advice of your Healthcare Professional.
◆
Make sure the test strip holder is fully inserted into
the meter. See
Caring for Your Meter
for more
information.
◆
Wait for the “Insert test strip” symbol to appear on
the display before inserting the test strip.
2
.
If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at
1 800 663
–
5521
.
The meter detected a
problem with the
optical system.
DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 54
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