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52
TROUBLESHOOTING
NOTE:
If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at
1 800 663
-
5521
.
ERROR
POTENTIAL PROBLEM
WHAT TO DO
1
.
Repeat the test with a new test strip and:
◆
Clean the meter, especially the contact points,
before retesting. See
Caring for your Meter
for
more information.
Note:
Before cleaning the meter, compare the colour
of the test strip confirmation dot to the Colour Chart
on the test strip vial. If the glucose level is very low
(
2.8
mmol/L) or very high (
19.4
mmol/L), follow the
advice of your Healthcare Professional.
◆
Do not move the test strip after you insert it into the
meter. Remove the test strip only when the test is
complete.
2
.
If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at
1 800 663
–
5521
.
The meter detected
a problem with the
position of the test
strip.
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