26
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Buttons not
working on
computer
9
Unplug the computer and reconnect it, activate the computer and press the
buttons simulating a program to make sure that each buttons work.
9
Contact technical support toll free 1-888-815-5559
Computer
programs
do not work
9
Check to see if customer has read computer instructions, and has a good
understanding of computer functions
9
Contact technical support toll free 1-888-815-5559
Computer
turns off
while in use
9
Insure the computer is reading Speed/RPM’s/Distance/Calories or Watts is
reading.
9
If the unit is first being set up, check to see if the computer wire is not
pinched, or if a wire has not been pulled out from the plastic connector.
9
(Make sure that the room is quiet when trying this next test.) Get next to the
units left side pedal and cycle the pedals. If you hear a small tick, the speed
sensor is working.
9
Contact technical support toll free 1-888-815-5559
No heart
rate Signal
from
contact
heart rate
receiver
9
Grasp each contact heart rate grip sensor so they rest in each palm and wait
a few seconds to see if a heart rate displays on the screen next to pulse.
9
Check that if all of the wires are connected properly and not damaged.
9
Check to see if the computer wire is connected properly with heart rate wire.
9
Contact technical support toll free 1-888-815-5559
No wireless
heart rate
signal
9
Check that the elastic strap is tight enough around your body.
9
Check that the electrodes on the transmitter are moistened properly.
9
Check that the transmitter electrodes are clean.
9
While wearing your transmitter, adjust the strap to get a different position.
9
If just putting on the chest strap, wait a few minutes for the transmitter gets
a good connection with your body. When you start to sweat, the connection
will improve.
9
Check to see if battery is still working. The estimated average battery life of
the transmitter is 2000 hours of use. If the battery of the transmitter is
running low, the transmission range decreases and may cause errors similar
to the ones listed above.
9
Contact technical support toll free 1-888-815-5559
Heart Rate
reading is
erratic
(irregularly)
9
Check that the receiver is within the three feet maximum distance from the
transmitter.
9
Make sure to hold on to the heart rate contacts for a long period or use a
wireless heart rate strap.
9
Contact technical support toll free 1-888-815-5559
Heart Rate
is very high
(above
200bpm)
9
Your wireless transmitter is a sensitive device and may fluctuate erratically
because it may temporarily be affected by strong electromagnetic and radio
signals. This may cause erratic and often elevated heart rate displays.
Common sources causing interference include televisions, wireless internet
transmitters, cell phones, computers, cars and high voltage power lines.
Check your surroundings and move away from the source of interference.
9
Note: That Static electricity from clothing or a flapping shirt can cause
electrical interference, so some items of clothing, i.e. man-made fibers, can
also be the cause. Please try wetting the T-shirt in the area where the
transmitter is.
9
In some cases where the transmission range is at its extremes, for example
rowing or biking where the receiver is not attached to the wrist, the receiver
may display the same heart rate for a long time. To avoid this, keep the
distance within 3 feet.
9
Contact technical support toll free 1-888-815-5559
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