Troubleshooting
Malfunction
Probable Cause
Corrective Action
No Power.
ON / OFF switch is not in proper position.
Turn the switch to the ON position.
Power source is insufficient.
Plug treadmill into a dedicated 20 amp
circuit. Using a voltmeter, verify power at
outlet. If no power exists, reset circuit breaker
at panel.
Line cord is damaged.
Replace line cord.
Line cord is improperly seated in socket.
Inspect power connection at wall outlet and
at machine for proper contact.
NOTE: International Platinum Club Series
Treadmills (PCST) only: You may be in
“Energy Saving Mode”.
Treadmill will go into Energy Saving Mode
after 5 minutes of inactivity. To wake the
console, step on the treadmill belt. The
treadmill will automatically wake and the
console will light up. Waking up the treadmill
takes approximately 50 seconds after
stepping onto the belt.
NOTE: International Platinum Club Series
Units only (PCSC, PCSR, PCSX): You may be
in “Energy Saving Mode”.
Unit will go into Energy Saving Mode after 5
minutes of inactivity. To wake the console,
pedal until you hear a beep. The unit will
automatically wake and the console will light
up. Waking the unit takes approximately 50
seconds after beginning to pedal.
Treadmill striding belt
slips off-center.
Floor surface is uneven.
Check levelers and level treadmill. Check
striding belt & re-tension as necessary. Refer
to Elevation Series 95T Treadmill & PCS
Treadmill Discover ST, Discover SI, & Explore
Assembly Instructions.
Maximum treadmill
speed is reduced.
User is pushing striding belt. This occurs
when the runner is running faster than the
striding belt will travel, with the result of the
striding belt being pushed with the runner’s
feet.
Instruct users not to push striding belt in
either direction.
User is stalling striding belt. This will occur
with heavier users at lower striding belt
speeds. The striding belt will “stall” if the user
is traveling slower than the striding belt
speed.
Striding belt/deck malfunctions. The deck
laminate is worn through or the underside of
striding belt is glazed over (hard, glossy).
Power source is insufficient.
Plug treadmill into a dedicated 20 amp
circuit.
Rubbing sound
comes from
underneath treadmill.
Foreign objects may be stuck underneath the
machine.
Inspect underneath striding belt and
machine. Remove any debris or objects that
may cause interference with the treadmill.
Display does not
illuminate when
machine is powered
on.
Loose connection at display console or motor
control board.
Check all electrical connections for proper
attachment. Contact
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