Troubleshooting - Heart Rate Reading
Malfunction
Probable Cause
Corrective Action
Heart rate reading is
initially detected and
functioning normally
but then is lost.
Use of personal electronic devices, such as cell
phones and portable MP3 players, causes external
noise interference.
Remove the source of noise or reposition the
exercise equipment.
Equipment is in close proximity to other sources of
noise such as audio/video equipment, fans, two
way radios, and high voltage/ high current power
lines.
Heart rate readings are
abnormally elevated.
Television sets and/or antennas, cell phones,
computers, cars, high voltage power lines, motor
driven exercise equipment , and another heart rate
transmitter within 3 ft. (0.9 m) generate
electromagnetic interference.
Move the product a few inches away from the
probable cause, or move the probable cause a few
inches away from the product, until the heart rate
readings are accurate.
Heart rate reading is
erratic or absent
entirely.
Belt transmitter electrodes are not wet enough to
pick up accurate heart rate readings.
Wet the belt transmitter electrodes (see
Polar Telemetry Heart Rate Chest Strap
Belt transmitter electrodes are not laying flat
against the skin.
Ensure the belt transmitter electrodes are laying
flat against the skin (see
Belt transmitter needs cleaning.
Wash the belt transmitter with mild soap and
water.
Belt transmitter is not within 3 ft. (0.9 m) of the
heart rate receiver.
Make sure the chest strap transmitter is within 3 ft.
(0.9 m) of the heart rate receiver.
Polar telemetry heart rate chest strap battery is
depleted.
Contact
Life Fitness
Customer Support Services for
instructions on how to have the Polar telemetry
heart rate chest strap replaced.
Polar telemetry heart rate chest strap did not lock
in with the heart rate receiver.
Make sure the Polar telemetry heart rate chest
strap is properly attached to the user’s chest and
move closer to the heart rate receiver inside the
console. Wait up to 10 seconds for the heart rate
to display on the console. The overall range of the
heart rate strap is approximately 3 ft. (0.9 m) after it
communicates with the receiver. The strap must be
1.5 - 2 ft. (0.5 - 0.6 m) away from the receiver in
order to start communicating. When the display
shows a heart rate value stay within 3 ft. (0.9 m).
Notes:
1.
Ensure proper adherence of the Polar
telemetry heart rate chest strap to user’s chest.
2.
Ensure proper conductivity between the
electrodes and user’s chest.
3.
If needed, use the Polar watch to verify chest
strap’s operation.
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