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Help Hot Line (U.S. only): 1-800-530-9960
8-7
D-620605-0-20 Rev A
CONFIDENTIAL
Troubleshooting
{EF20}RAU 4 disconnected
Check the CATV cable for shorts/opens, especially on new installa-
tions. Try another hub port. If no fault is reported, flag the previous
port as unusable and replace the hub when possible. Otherwise,
replace the RAU. Use “Clear All Disconnect Status” command to
clear fault, or physically connect the RAU.
{EF21}RAU 5 disconnected
Check the CATV cable for shorts/opens, especially on new installa-
tions. Try another hub port. If no fault is reported, flag the previous
port as unusable and replace the hub when possible. Otherwise,
replace the RAU. Use “Clear All Disconnect Status” command to
clear fault, or physically connect the RAU.
{EF22}RAU 6 disconnected
Check the CATV cable for shorts/opens, especially on new installa-
tions. Try another hub port. If no fault is reported, flag the previous
port as unusable and replace the hub when possible. Otherwise,
replace the RAU. Use “Clear All Disconnect Status” command to
clear fault, or physically connect the RAU.
{EF23}RAU 7 disconnected
Check the CATV cable for shorts/opens, especially on new installa-
tions. Try another hub port. If no fault is reported, flag the previous
port as unusable and replace the hub when possible. Otherwise,
replace the RAU. Use “Clear All Disconnect Status” command to
clear fault, or physically connect the RAU.
{EF24}RAU 8 disconnected
Check the CATV cable for shorts/opens, especially on new installa-
tions. Try another hub port. If no fault is reported, flag the previous
port as unusable and replace the hub when possible. Otherwise,
replace the RAU. Use “Clear All Disconnect Status” command to
clear fault, or physically connect the RAU.
{EF25}Port 1 UL RF path loss is too high
Check the CATV cable loss, especially on new installations. If the
fault is present on all hub ports, replace the hub. Otherwise, try
another hub port. If no fault is reported, flag the previous port as
unusable and replace the hub when possible. Otherwise replace the
RAU.
{EF26}Port 2 UL RF path loss is too high
Check the CATV cable loss, especially on new installations. If the
fault is present on all hub ports, replace the hub. Otherwise, try
another hub port. If no fault is reported, flag the previous port as
unusable and replace the hub when possible. Otherwise replace the
RAU.
{EF27}Port 3 UL RF path loss is too high
Check the CATV cable loss, especially on new installations. If the
fault is present on all hub ports, replace the hub. Otherwise, try
another hub port. If no fault is reported, flag the previous port as
unusable and replace the hub when possible. Otherwise replace the
RAU.
{EF28}Port 4 UL RF path loss is too high
Check the CATV cable loss, especially on new installations. If the
fault is present on all hub ports, replace the hub. Otherwise, try
another hub port. If no fault is reported, flag the previous port as
unusable and replace the hub when possible. Otherwise replace the
RAU.
Table 8-1
Faults Reported by the Fusion SingleStar Hub
Fault Message
Action
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