For Assistance
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Call Monitoring
: To ensure the quality of our Services and for other lawful purposes, we may monitor or
record calls you make to us or we make to you (for example, your conversations with our customer
service or sales departments).
Authentication and Contact
: You (the account holder) may password protect your account information
by establishing a personal
identification number (“PIN”). You may also set a backup security question and
answer in the event you forget your PIN. You agree to protect your PIN, passwords, and other account
access credentials like your backup security question from loss or disclosure. You further agree that
Boost may, in our sole discretion, treat any person who presents your credentials that we deem sufficient
for account access as you or an authorized user on the account for disclosure of information or changes
in Service. You agree that we may contact you for Service-related reasons through the contact
information that you provide, through the Services or Devices to which you subscribe, or through other
available means, including text message, email, fax, recorded message, mobile, residential or business
phone, or mail.
CPNI
: As we provide telecommunications products and Services to you (the account holder), we develop
information about the quantity, technical configuration, type, location, and destination of
telecommunications products and Services you use, as well as some other information found on your bill
(“CPNI”). Under federal law, you have the right, and we have a duty, to protect the confidentiality of your
CPNI. For example, we implement safeguards that are designed to protect your CPNI, including
authentication procedures when you contact us. For some accounts with a dedicated Boost
representative, we may rely on contacting your pre-established point of contact as the standard
authentication measure.
Third-Party Applications
: If you use a thirdparty application, the application may access, collect, use, or
disclose your personal information or require Boost to disclose your information
—including location
information (when applicable)
—to the application provider or some other third party. If you access, use, or
authorize third-party applications through the Services, you agree and authorize Boost to provide
information related to your use of the Services or the application(s). You understand that your use of
third-party applications is subject
to the third party’s terms and conditions and policies, including its
privacy policy. Be sure that you have reviewed and are comfortable with the
third party’s policies before
using its application on your device.
Information on Devices
: Your Device may contain sensitive or personal information (for example,
pictures, videos, passwords, or stored credit card numbers). Boost is not responsible for any information
on your Device, including sensitive or personal information. If possible, you should remove or otherwise
safeguard any sensitive or personal information when your Device is out of your possession or control, for
example, when you relinquish, exchange, return, or recycle your Device. By submitting your Device to us,
you agree that our employees, contractors, or vendors may access all of the information on your Device.
If you exchange, return, or recycle your Device through us, we typically attempt to erase all data on your
Device, but you must remove all data from your Device before you provide it to us.
Location-Enabled Services
Our networks generally know the location of your Device when it is outdoors and/or turned on. By using
various technologies to locate your Device, we can provide enhanced emergency 911 services and
optional location-enabled services provided by us or a third party. Network coverage or environmental
factors (such as structures, buildings, weather, geography, landscape, and topography) can significantly
impact the ability to access your De
vice’s location information and use of location-enabled services.
