For Assistance
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This Device is sold exclusively for use with our Service and in other coverage areas that we may make
available to you. As programmed, it will not accept wireless service from another carrier. Except for any
legal right you may have to port/transfer your phone number to another carrier, you have no
—and cannot
gain any (for example, through publication, use, etc.)
—proprietary, ownership, or other rights to any
phone number, identification number, email address, or other identifier that we assign to you, your Device,
or your account.
We’ll notify you if we decide to change or reassign them.
Porting/Transferring Phone Numbers
We don’t guarantee that number transfers to or from us will be successful. If you authorize another carrier
to transfer a number away from us, then that is considered a request by you to us to terminate all of the
Services associated with that number.
Coverage; Where Your Device Will Work; Service Speeds
Our coverage maps are available at our authorized retail locations or
boostmobile.com
. The specific
network coverage you get will depend on the radio transmissions your Device can pick up and Services
you’ve chosen.
Our coverage maps provide high level estimates of our coverage areas when using
Services outdoors under optimal
conditions. Coverage isn’t available everywhere. Coverage and
Service speeds are not guaranteed. Coverage is subject to change without notice. Service speeds
may depend on the Service purchased. Actual speeds will vary. Estimating wireless coverage,
signal strength, and Service speed is not an exact science. There are gaps in coverage within our
estimated coverage areas that
—along with other factors both within and beyond our control (for
example, network problems, network or Internet congestion, software, signal strength, your
Device, structures, buildings, weather, geography, topography, server speeds of the websites you
access, actions of third parties, etc.)
—may result in dropped and blocked connections, slower
Service speeds, or otherwise impact the quality of Service. Services that rely on location
information, such as E911 and
GPS navigation, depend on your Device’s ability to acquire satellite
signals (typically not available indoors) and network coverage
. While your Device is receiving a
software update, you may be unable to use your Device in any manner until the software update is
complete.
Roaming
The term “roaming” typically refers to coverage on another carrier’s network that we may make available
to you based on our agreements with other carriers. These agreements may change from time to time,
and roaming coverage is subject to change without notice. Your ability to receive roaming coverage
depends on the radio transmissions your Device can pick up and the availability of roaming coverage. We
make no guarantee that roaming coverage will be available. Roaming coverage may exist both within and
outside our network coverage areas. Your Device will generally indicate when you’re roaming. Depending
on your Services, separate charges or limits on the amount of minutes used while roaming may apply.
Certain Services may not be available or work the same when roaming (for example, data Services,
voicemail, call waiting, etc.). For information on whether roaming applies, see your service plan details.
About Data Services & Content
Our data Services and your Device may allow you to access the Internet, text, pictures, video, games,
graphics, music, email, applications, sound, and other materials (“Data Content”) or send Data Content
elsewhere. Some Data Content is available from us or our vendors, while other
Data Content can be
accessed from others (for example, third party websites, games, ringers, applications, etc.). We
make absolutely no guarantees about the Data Content that you access on your Device. Data
