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Troubleshooting

Problem

Possible Cause

Prevention/Cure

Burner will not light using igniter

LP gas tank valve is closed

Make sure regulator is securely attached to the LP gas tank per “Installing LP
Gas Tank,” then turn LP gas tank valve to “OPEN”

LP gas tank is low or empty

Exchange, refill or replace LP gas tank

LP gas leak

1 .  Turn LP gas tank valve to “CLOSED”
2 .  Wait 5 minutes for gas to clear
3 .  Follow “Checking for Leaks” section

Battery needs to be changed

Replace the “AA” battery (follow assembly step for inserting battery)

Electrode and burners are wet

Wipe dry with cloth

Electrode cracked or broken - sparks at crack

Replacement part(s) may be needed - contact Customer Care at 1-866-439-
9800

Wire loose or disconnected

Reconnect wire or replacement part(s) may be needed - contact Customer Care
at 1-866-439-9800

Wire is shorting (sparking) between igniter and electrode

Replacement part(s) may be needed - contact Customer Care at 1-866-439-
9800

Thermocouple is not operating correctly

1 .  Disconnect LP Gas tank per “Disconnect LP Gas Tank” section .
2 .  Clean area around thermocouple .
3 .  Connect LP gas tank per “Connect LP Gas Tank” section .
4 .  Relight per “Lighting” section .
5 .  If the outdoor fire pit is still not working, please contact Customer Care at

1-866-439-9800 for additional assistance .

Bad igniter

Replacement part(s) may be needed - contact Customer Care at
1-866-439-9800

Burner will not light with match

No gas flow

Check if LP gas tank is empty

a . If empty, exchange, refill or replace LP gas tank
b . If LP gas tank is not empty, refer to “Sudden drop in gas flow or

reduced flame height” (see below)

LP gas tank is low or empty

Exchange, refill or replace LP gas tank

LP gas leak

1 .  Turn LP gas tank valve to “CLOSED”
2 .  Wait 5 minutes for gas to clear
3 .  Follow “Checking for Leaks” section

Coupling nut and regulator not fully connected

Turn the coupling nut about one-half to three-quarters additional turn until solid
stop .

Tighten by hand only - do NOT use tools.

Obstruction of gas flow

1 . Clear burner/venturi tube
2 . Check for bent or kinked hose

Disengagement of burner to valve

Re-engage burner and valve

Spider webs or insect nest in burner/venturi tube

Clean burner/venturi tube

Thermocouple is not operating correctly

1-866-439-9800 for additional assistance .

Burner ports clogged or blocked

Clean burner ports

Sudden drop in gas flow or reduced flame height

Out of gas

Exchange, refill or replace LP gas tank

Overfilling prevention device may have been activated

1 .  Turn control knob to “  OFF”
2 .  Wait 30 seconds and light outdoor fire pit per “Lighting” section
3 .   If flames are still too low, reset the overfilling prevention device:

a .  Turn control knob(s) “  OFF”
b .  Turn LP gas tank valve to “CLOSED”
c .  Disconnect regulator
d .  Turn control knobs to   (HIGH)
e .  Wait two minutes
f .  Turn control knobs to “  OFF”
g .  Reconnect regulator and leak check connections, being careful not to

fully open valve

h . Light outdoor fire pit per “Lighting” section

Irregular flame pattern, flame does not run the
full length of burner

Burner ports are clogged or blocked

Clean burner ports

Flame is yellow or orange

New burner may have residual manufacturing oils

Burn outdoor fire pit for 15 minutes and reinspect

Spider webs or insect nest in burner/venturi tube

Clean burner/venturi tube

Poor alignment of valve to burner/venturi tube

Ensure burner/venturi tube is properly engaged with valve

Flame goes out

High or gusting winds

Do not use outdoor fire pit in high winds

Low on LP gas

Exchange, refill or replace LP gas tank

Excess flow valve tripped

Refer to “Sudden drop in gas flow or reduced flame height”

Thermocouple is not operating correctly

1-866-439-9800 for additional assistance .

Flashback (fire in venturi/burner tube(s))

Burner and/or burner/venturi tube is blocked

Clean burner and/or burner/venturi tube

Flame seems to lose heat when burning in cold
weather - temperature below 50ºF

Ice has built up on the outside of the LP gas tank
because the vaporization process is too slow

1 .  Turn off per “Turning Off” section
2 .  Replace with a spare LP gas tank
3 .  Reconnect LP gas tank per “Installing LP Gas Tank” section
4 .  Follow “Checking for Leaks” section
5 .  Light outdoor fire pit per “Lighting” section

If you have any questions or problems, please call our customer service department at 1-866-439-9800, 8 a.m. - 8 p.m., EST, Monday - Friday.

Need help? 1-866-439-9800, 8 a.m - 8 p.m., EST, Monday - Sunday.

Do not return to place of purchase