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Solving basic printer problems

Sometimes printer problems are very easy to solve. When you have a problem, first make sure that:

•

If an error light blinks, see

Understanding the operator panel lights

•

The printer power cord is plugged into the printer and a properly grounded electrical outlet.

•

The printer power switch is on.

•

The electrical outlet is not turned off by any switch or breaker.

•

Other electrical equipment plugged into the outlet is working.

•

All options are properly installed.

•

If you have checked all of the above and still have a problem, turn the printer power off, wait for
about 10 seconds, and then turn the printer power on. This often fixes the problem.

Note: If any of these do not solve your problem, see the other topics listed in

Troubleshooting

Содержание T420

Страница 1: ...www lexmark com User s Reference June 2002 Lexmark T420 ...

Страница 2: ......

Страница 3: ...nter operator panel 11 From a Windows computer 11 From a Macintosh computer 11 Chapter 5 Printing Print Quality Test Pages 12 Chapter 6 Understanding fonts 13 Chapter 7 Printing the menu settings page 18 Chapter 8 Print media sources and specifications 19 Chapter 9 Storing print media 23 Chapter 10 Clearing jams 24 Chapter 11 Loading trays 37 Using the optional label tray 37 Loading the standard t...

Страница 4: ...pter 16 Conserving supplies 65 Chapter 17 Maintaining your printer 66 Chapter 18 Ordering supplies 67 Ordering a print cartridge 67 Chapter 19 Storing the print cartridge 68 Chapter 20 Replacing the print cartridge 69 Removing the used print cartridge 69 Cleaning the printer 71 Installing the new print cartridge 71 Chapter 21 Cleaning the printhead lens 74 Chapter 22 Solving basic printer problems...

Страница 5: ...ion menus 125 Accessing the printer menus 125 Printing the Printer Settings Configuration sheet 125 Advancing in the menus and menu items and selecting and saving values 126 Exiting the menus 126 Menus overview 126 Chapter 34 Restoring factory defaults 131 Chapter 35 Using Hex Trace mode 133 Chapter 36 Using the Local Printer Setup Utility 134 Chapter 37 Removing the printer from an optional drawe...

Страница 6: ...g notice 146 Safety information 146 Cautions and warnings 147 Electronic emission notices 147 Noise emission levels 149 Energy Star 149 Laser notices 150 Laser advisory label 150 Laser notice 150 Statement of limited warranty 150 Index 153 ...

Страница 7: ...erview The following illustrations show the standard Lexmark T420 the printer configured with a 250 sheet drawer and the printer configured with a 500 sheet drawer Optional 250 sheet drawer Optional 500 sheet drawer ...

Страница 8: ...nformation Note We recommend that you try a limited sample of any print media you are considering using with the printer before purchasing large quantities By carefully selecting print media and loading it properly you should be able to avoid most jams See the following for instructions on loading print media Loading trays including the standard tray optional 250 sheet tray and optional label tray...

Страница 9: ...he labels in the sources Do not use print media that you have cut or trimmed yourself Do not mix print media sizes weights or types in the same print media source Make sure the recommended print side is face down when loading all trays and the recommended print side is face up when loading the multipurpose feeder Keep print media stored in an acceptable environment See Storing print media Do not r...

Страница 10: ...alog box select Properties Options or Setup depending on the application select the print media type and size and then select OK 6 Select OK or Print Printing from a Macintosh computer 1 Load print media See Loading trays 2 From your software application open the file you want to print 3 From the File menu select Page Setup 4 Verify the correct printer is selected in the dialog box 5 From the Pape...

Страница 11: ...ms to display the desktop 2 Double click the My Computer icon 3 Double click the Printer icon A list of available printers appears 4 Double click the printer you are using to print the job A list of print jobs appears 5 Select the job you want to cancel 6 Press the Delete key From a Macintosh computer 1 Double click the printer icon on your desktop A list of print jobs appears 2 Press Ctrl and the...

Страница 12: ...perator panel light sequence for Print Quality Test Pages as indicated on the Printer Settings Configuration sheet 6 Press and hold Continue until all the lights cycle The Print Quality Test Pages print The pages include An information page containing printer information cartridge information current margin settings and a graphic to use to evaluate the print quality Two pages with graphics to use ...

Страница 13: ... AntiqueOlive Bold Antique Olive Bold AntiqueOlive Compact ArialMT Arial Arial ItalicMT Arial Italic Arial BoldMT Arial Bold Arial BoldItalicMT Arial Bold Italic AvantGarde Book ITC Avant Garde Book AvantGarde BookOblique ITC Avant Garde Book Oblique AvantGarde Demi ITC Avant Garde Demi AvantGarde DemiOblique ITC Avant Garde Demi Oblique Bookman Light ITC Bookman Light Bookman LightItalic ITC Book...

Страница 14: ...etica Narrow Helvetica Narrow Oblique Helvetica Narrow Italic Helvetica Narrow Bold Helvetica Narrow Bold Helvetica Narrow BoldOblique Helvetica Narrow Bold Italic Intl CG Times CG Times Intl CG Times Italic CG Times Italic Intl CG Times Bold CG Times Bold Intl CG Times BoldItalic CG Times Bold Italic Intl Univers Medium Univers Medium Intl Univers MediumItalic Univers Medium Italic Intl Univers B...

Страница 15: ... Italic Times Bold Times Bold Times BoldItalic Times Bold Italic TimesNewRomanPSMT Times New Roman TimesNewRomanPS ItalicMT Times New Roman Italic TimesNewRomanPS BoldMT Times New Roman Bold TimesNewRomanPS BoldItalicMT Times New Roman Bold Italic Univers Univers Oblique Univers Bold Univers BoldOblique Univers Condensed Univers Condensed Medium Univers CondensedOblique Univers Condensed Medium It...

Страница 16: ...TC Zapf Dingbats ISO 14 JIS ASCII ISO 8859 5 Latin Cyrillic PS Math ISO 15 Italian ISO 8859 7 Latin Greek PS Text ISO 16 Portuguese ISO 8859 9 Latin 5 Pi Font ISO 17 Spanish ISO 8859 10 Latin 6 Symbol ISO 21 German ISO 8859 15 Latin 9 PC 8 Bulgarian PC 855 Cyrillic Roman 9 PC 8 Danish Norwegian 437N PC 857 Latin 5 Turkish Roman Extension PC 8 Greek Alternate 437G PC 858 Multilingual Euro Ventura I...

Страница 17: ...e for more information about font and symbol set support PC 851 Greece Greek 8 Windows Latin 5 PC 852 Latin 2 Turkish 8 Windows Latin 6 Baltic PC 853 Latin 3 Turkish Roman 8 OCR A OCR B 109Y Bar Code 9Y Bar Code 209Y Bar Code Supported symbol sets continued ...

Страница 18: ...or menu items can be set through the Local Printer Setup Utility The Local Printer Setup Utility is available on Lexmark s Web site at www lexmark com It may also be provided on the drivers CD for the printer Check the drivers CD booklet to verify this Settings for menu items can also be made using Print Job Language PJL commands Refer to the Technical Reference on Lexmark s Web site for informati...

Страница 19: ...rge quantities The following information refers to items in the Print media source specifications table and provides helpful tips about print media and sources For weights of print media other than paper refer to the Card Stock Label Guide Capacities are for 20 lb paper unless otherwise noted For more information about printing labels from tray 1 standard tray refer to the Card Stock Label Guide T...

Страница 20: ...heet tray Paper only A4 JIS B5 folio letter legal executive 60 90 g m2 16 24 lb 500 sheets of paper Multipurpose feeder Paper envelopes labels transparencies card stock Minimum 76 2 x 127 mm 3 x 5 in Maximum 216 x 355 6 mm 8 5 x 14 in Supports all sizes listed in Supported print media sizes 60 199 g m2 16 53 lb 100 sheets of paper 10 envelopes 30 sheets of labels 20 transparencies 10 sheets of car...

Страница 21: ...ze of envelope The printer formats the envelope for the maximum size 9 02 x 14 in Set the actual size from your software application Supported print media sizes indicates support indicates no support Print media Dimensions Tray 1 250 sheet tray Tray 1 optional label tray Tray 2 optional 250 sheet drawer Tray 2 optional 500 sheet drawer Multipurpose feeder Standard output bin Rear output bin Duplex...

Страница 22: ...nal 250 sheet drawer Tray 2 optional 500 sheet drawer Multipurpose feeder Standard output bin Rear output bin Duplex Card stock Labels Transparencies Labels and transparencies may be sent to the standard output bin however they may print more successfully when sent to the rear output bin Supported print media sizes continued indicates support indicates no support Print media Dimensions Tray 1 250 ...

Страница 23: ...in an environment where the temperature is approximately 21 C 70 F and the relative humidity is 40 Store cartons of print media on a pallet or shelf rather than directly on the floor If you store individual packages of print media out of the original carton make sure they rest on a flat surface so the edges do not buckle or curl Do not place anything on top of the print media packages ...

Страница 24: ... Press and release the Continue button to clear the message and resume printing A new copy of the page that jammed prints if Jam Recovery is set to On in the printer driver or in the Local Printer Setup Utility Setting Jam Recovery to Auto does not guarantee that a new copy of the page will print The following illustration shows the path that print media travels through the printer The path varies...

Страница 25: ...he following page to locate instructions for clearing the jam causing the secondary light sequence Note Make sure to clear the entire paper path After the path is clear press and release Continue to clear the message and resume printing If the Paper Jam light remains on after you remove a jam and press and release Continue check the duplex area for a jam Ready Data Toner Low Load Remove Paper Pape...

Страница 26: ...standard output bin on page 31 Jam between the input area and the exit area An input area is where print media enters the printer from a source An exit area is where a printed job exits to an output bin Jams under the print cartridge on page 27 Jam in exit area An exit area is where a printed job exits to an output bin Jams under the printer on page 35 Before reaching the standard output bin on pa...

Страница 27: ...rint cartridge area you may need to reach in farther to remove the jam 1 Open the upper front door 2 Remove the print cartridge See Removing the used print cartridge for instructions CAUTION The rear portion of the inside of the printer may be hot Note The ends of the print media may not be visible ...

Страница 28: ... pages 72 through 73 of Installing the new print cartridge for instructions 5 Close the upper front door Jams behind the upper front door and the rear output bin door Jams in these areas require opening the rear output bin door and the upper front door The print media jams before reaching the standard output bin See Before reaching the standard output bin The print media jams before exiting comple...

Страница 29: ...29 Before reaching the standard output bin The print media jams before reaching the standard output bin 1 Open the rear output bin door ...

Страница 30: ...ible pull it straight out toward you 3 Close the rear output bin door by pushing it in the middle under the tab Note Make sure the door closes on both sides Jams in the fuser 1 Open the upper front door See page 69 in Removing the used print cartridge if you need instructions 2 Remove the print cartridge See page 70 in Removing the used print cartridge if you need instructions CAUTION The inside r...

Страница 31: ...aight out and then up 5 Reinstall the print cartridge 6 Close the upper front door Exiting to the standard output bin 1 Gently pull the jam straight out 2 If the print media does not pull easily from here continue with Jams behind the rear output bin door on page 32 ...

Страница 32: ...oor 2 Gently remove the jam If the print media resists stop pulling Remove the print cartridge and then pull the jam out Note If you cannot find the jam inside the printer check to see if the print job has exited to the standard output bin 3 Leave the rear output bin door open to finish printing any additional pages less than 152 4 mm 6 in in length Also set the Paper Length to Short ...

Страница 33: ...traight out of the multipurpose feeder Jams in the tray 1 area Print media is jammed in the area under the print cartridge but the jam is not visible 1 Gently pull tray 1 standard tray or optional label tray out 2 Pull the jam straight out 3 Push the tray in ...

Страница 34: ...ter clearing the metal stop The print media jams as it releases from under the metal stop but it has not completely exited the tray This can occur in any of the trays You need to check each tray 1 Pull the tray completely out 2 Reposition the print media under the metal stop Note If the sheet of print media is damaged remove it Do not reposition it ...

Страница 35: ...e printer and above tray 1 when the duplex function is in use To clear this type of jam 1 Pull tray 1 standard tray or optional label tray completely out 2 Look under the printer on the left side to locate a green lever 3 Press down on the green lever 4 Look for the jam If it is not visible from the front continue with step 6 5 Gently pull the jam toward you Note If the jam does not come out easil...

Страница 36: ... the printer open the rear door using the tab 7 Look under the printer on the right side to locate a green lever 8 Push down on the lever 9 Gently pull the jam toward you 10 Close the rear door 11 Insert the tray Tab Lever ...

Страница 37: ...ay if you plan on using it See Print media source specifications for more information on tray 1 optional label tray Print media is loaded in the optional label tray exactly like print media is loaded in the standard tray Loading the standard tray the optional 250 sheet tray or the optional label tray The following instructions work for loading the standard tray the optional label tray or the tray ...

Страница 38: ...38 To load print media in a tray 1 Pull the tray out Remove the tray completely 2 Press down on the metal plate until it locks into place ...

Страница 39: ...queeze the length guide tab and the length guide together and then slide the guide to the back of the tray 5 Squeeze the width guide tab and the width guide together and then slide the guide all the way to the right Tab Tab Length guide Width guide ...

Страница 40: ... information on loading letterhead see Printing on letterhead 7 Place the stack of print media against the left side of the tray and insert it under the metal stop Make sure the print media fits easily under the metal stop and is not bent or wrinkled Do not raise the metal stop or force print media under it Note Do not exceed the maximum stack height indicated by the maximum stack height indicator...

Страница 41: ...ether and then slide the guide to the edge of the print media 9 Squeeze the length guide tab and the length guide together and then slide the guide to the edge of the print media Note Sliding the guides too tightly against the print media may cause misfeeds ...

Страница 42: ...e optional 500 sheet tray only accepts paper It is designed with a special cover at the back of the tray to shield legal size paper The cover protects legal size paper from exposure to dust To load paper in the tray 1 Pull the tray out Remove the tray completely ...

Страница 43: ...43 2 Raise the cover 3 Press down on the metal plate until it locks into place ...

Страница 44: ...queeze the length guide tab and the length guide together and then slide the guide to the back of the tray 6 Squeeze the width guide tab and the width guide together and then slide the guide all the way to the right Tab Tab Length guide Width guide ...

Страница 45: ...For information on loading letterhead see Printing on letterhead 8 Place the stack of paper against the left side of the tray and insert it under the metal stop Make sure the paper fits easily under the metal stop and is not bent or wrinkled Do not raise the metal stop or force paper under it Note Do not exceed the maximum stack height indicated by the maximum stack height indicator Overfilling th...

Страница 46: ...guide together and then slide the guide to the edge of the paper 10 Squeeze the length guide tab and the length guide together and then slide the guide to the edge of the paper Note Sliding the guides too tightly against the paper may cause misfeeds ...

Страница 47: ...47 11 Close the cover 12 Insert the tray ...

Страница 48: ... multipurpose feeder for more information See page 20 of Print media sources and specifications for a listing of supported types and sizes Note When printing from the multipurpose feeder be sure to set the Paper Size and Paper Type Follow these guidelines when using the multipurpose feeder Load only one size and type of print media at a time To achieve the best possible print quality use only high...

Страница 49: ...49 Opening the multipurpose feeder 1 Locate the finger grips on the multipurpose feeder door 2 Use the finger grips to pull the door open Finger grips ...

Страница 50: ...50 3 Pull the extension out 4 Gently press down on the ridge The extension unfolds Ridge ...

Страница 51: ...multipurpose feeder is extended fully Loading the multipurpose feeder See Print media source specifications for information on sizes and types of print media you can load in the multipurpose feeder 1 Slide the width guide all the way to the right ...

Страница 52: ...forth to loosen them then fan them Do not fold or crease the print media Straighten the edges on a level surface Hold transparencies by the edges and fan them to prevent feeding failures Note Avoid touching the print side of the transparencies Be careful not to scratch them Fan envelopes back and forth to loosen them Do not fold or crease the envelopes Straighten the edges on a level surface ...

Страница 53: ...miter Do not exceed the maximum stack height by forcing print media under the stack height limiter The maximum stack height for any print media is 10 mm 0 4 in Overfilling the multipurpose feeder could cause jams Stack height limiter ...

Страница 54: ... edge going in first Load letterhead with the logo face up and the top edge entering the printer first Note If you load letterhead for duplex printing load the sheets with the logo face down and entering the printer last Load transparencies with the recommended print side face up and the top edge going in first ...

Страница 55: ...mp area going in last Note For best results peel and stick envelopes should exit to the rear output bin Open the rear output bin when printing on these envelopes Do not feed stamped envelopes into the multipurpose feeder The stamp and addresses are shown for envelope orientation only 5 Slide the print media into the multipurpose feeder slot as far as it will go without damaging the print media ...

Страница 56: ...56 6 Slide the width guide to the left until it lightly touches the edge of the stack Make sure the print media fits loosely in the multipurpose feeder and is not bent or wrinkled Stack height limiter ...

Страница 57: ...e printer or cause a jam Remove pages only after they have fully exited the printer to a bin For more information on bins see Using the output bins Duplex printing on letterhead When duplex printing on letterhead from the multipurpose feeder load it with the logo face down and entering the printer last When duplex printing on letterhead from the trays load it with the logo face up and facing towar...

Страница 58: ...dge binding for portrait and landscape pages Short Edge Assumes binding along the short edge of the page top edge for portrait orientation and left edge for landscape orientation The following illustration shows short edge binding for portrait and landscape pages Portrait Landscape Back of sheet Back of sheet Front of next sheet Front of next sheet Binding Binding Portrait Landscape Back of sheet ...

Страница 59: ...t bins Using the standard output bin The standard output bin holds 250 sheets of print media The printer automatically sends print jobs to the standard output bin Print jobs collate face down in this bin Standard output bin ...

Страница 60: ...want to use the rear output bin when you print on different sizes and types of print media such as paper transparencies postcards note cards and envelopes Labels and transparencies may print more successfully when sent to the rear output bin Envelopes may curl less if sent to the rear output bin Card stock must always exit to the rear output bin Print media that is 165 1 mm 6 5 in or less in lengt...

Страница 61: ...61 To use the rear output bin 1 Grasp the tab in the recessed area of the rear output bin door 2 Pull the door down ...

Страница 62: ...62 3 Pull the extension straight out using the tab 4 Close the rear output bin door when you finish using it Note Make sure the door closes properly on both sides to prevent jams ...

Страница 63: ...e of the following light sequences is displayed When the printer issues one of these messages you can continue to print a few hundred pages For more information see Ordering supplies If tray 1 or tray 2 becomes empty the following light sequence is displayed Toner Low light message when the Toner Alarm is set to On Toner Low light warning when the Toner Alarm is set to Off ...

Страница 64: ...64 If the multipurpose feeder become empty the following light sequence is displayed ...

Страница 65: ... less than 8 in the Local Printer Setup Utility or in the printer driver For more information see Using the Local Printer Setup Utility Reduce paper consumption by using the duplex feature to print on both sides of the paper Set the printer to Duplex in the printer driver for individual print jobs or in the Local Printer Setup Utility for all print jobs ...

Страница 66: ...al people are using the printer you may want to designate a key operator to do the setup and maintenance of your printer Refer printing problems and maintenance tasks to this key operator In the U S contact Lexmark at 1 800 539 6275 for information about Lexmark Authorized Supplies Dealers in your area In other countries or regions visit the Lexmark Web site at www lexmark com or contact the place...

Страница 67: ...int cartridge You can print a few hundred pages after the Toner Low light comes on To use the remaining toner remove the print cartridge and then shake it gently back and forth You need to have a new print cartridge available when the current one no longer prints satisfactorily The recommended print cartridges specifically designed for your printer are Part number Average yield Approximate coverag...

Страница 68: ...re ready to install it Do not store the print cartridge in Temperatures greater than 40 C 104 F An environment with extreme changes in humidity or temperature Direct sunlight Dusty places A car for a long period of time An environment where corrosive gases are present An environment with salty air ...

Страница 69: ...t you use print cartridges from a third party refiller Print quality and printer reliability cannot be guaranteed if you do For best results use genuine supplies Removing the used print cartridge 1 Turn the printer off 2 Open the upper front door using the finger grips Finger grips ...

Страница 70: ...70 3 Grasp the print cartridge by the handle 4 Lift the print cartridge up and out 5 Set it aside ...

Страница 71: ...rs Installing the new print cartridge 1 Remove the new cartridge from the packaging Remove the red plastic piece and foam Save the packaging and foam to return the used print cartridge For more information see step 6 on page 73 WARNING Do not touch the photoconductor drum on the bottom of the print cartridge Transfer roller Plastic sensor Plastic sensor Packaging Red plastic piece Foam ...

Страница 72: ...ntly shake it side to side to distribute the toner 3 Hold the print cartridge by the handle and insert it into the printer a Align the tabs on each side of the print cartridge with the slots on each side of the print cartridge cradle Handle Cradle Tab ...

Страница 73: ...sed on both sides or the printer will not function properly 5 Turn the printer on 6 Follow the instructions on the new print cartridge box to recycle the used print cartridge When you return a used print cartridge you contribute to a worldwide recycling effort at no cost to you For best results use Lexmark supplies with the printer ...

Страница 74: ...er front door and the multipurpose feeder door 3 Remove the print cartridge See Replacing the print cartridge 4 Locate the glass printhead lens 5 Gently wipe the printhead lens with a clean dry lint free cloth 6 Reinstall the print cartridge 7 Close the upper front door and then the multipurpose feeder door 8 Turn the printer on Printhead lens ...

Страница 75: ...ctrical outlet The printer power switch is on The electrical outlet is not turned off by any switch or breaker Other electrical equipment plugged into the outlet is working All options are properly installed If you have checked all of the above and still have a problem turn the printer power off wait for about 10 seconds and then turn the printer power on This often fixes the problem Note If any o...

Страница 76: ...orrect printer driver is being used Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer Check the cable connections Make sure you are using the correct cable If you use the parallel port we recommend an IEEE 1284 compliant parallel cable such as Lexmark part number 1329605 10 ft or 1427498 20 ft If you use the USB port we recommend the cable with Lexmark part ...

Страница 77: ...of print media Remove the top and bottom sheets of a ream before loading the print media Load a print media source only when it is empty Job prints from the wrong source or on the wrong print media Check the Paper Type setting in the printer driver or in the Local Printer Setup Utility Print media does not stack neatly in an output bin Turn the print media stack over in the tray or multipurpose fe...

Страница 78: ... together or the printer feeds multiple sheets of print media Remove the print media from the tray and fan it Do not overfill trays See print media capacity levels in Print media sources and specifications The paper fails to feed from tray 1 standard tray or optional label tray Remove the paper and fan it Make sure Tray 1 is selected from the printer driver or in the Local Printer Setup Utility Fo...

Страница 79: ... printer Make sure the print cartridge is installed While in PostScript 3 emulation the printer is flushing data Ready Data and Error lights are blinking Make sure you are using the correct PostScript driver The printer does not have enough memory to print the job Install more memory Refer to the Setup Guide for information about installing optional memory cards Problem Solution ...

Страница 80: ...s be sure you selected the correct Paper Type in the printer driver or in the Local Printer Setup Utility Note For more information see Using the Local Printer Setup Utility If you are printing on an uneven print surface adjust the Paper Weight and Paper Texture settings Use recommended paper and other print media Refer to the Card Stock Label Guide available on the Lexmark Web site at www lexmark...

Страница 81: ...ck or labels be sure you selected the correct Paper Type in the printer driver or in the Local Printer Setup Utility For more information see Using the Local Printer Setup Utility Try a different kind of paper Paper designed for copiers provides the best quality Vertical or horizontal streaks appear on the page The toner may be low Remove the print cartridge To utilize the remaining toner shake th...

Страница 82: ...ge with a new one See Replacing the print cartridge for instructions Solid black areas or white streaks appear on transparencies or paper Choose a different fill pattern in your software application Try a different type of print media Print media designed for copiers provides the best quality Remove the print cartridge and shake it from side to side to redistribute the toner to extend the life of ...

Страница 83: ...s page to verify this For more information see Printing the menu settings page and Using the Local Printer Setup Utility Make sure the margins are set correctly in your software application Printing is too dark Change the Toner Darkness setting in the printer driver or in the Local Printer Setup Utility For more information see Using the Local Printer Setup Utility For Macintosh users Make sure th...

Страница 84: ...ers print or characters are missing Make sure you are using the correct printer driver Turn the printer off and on Make sure the parallel USB or Ethernet cable is firmly plugged into its corresponding connector on the back of the printer Access the menus by following the instructions on the Printer Settings Configuration sheet Select Hex Trace mode to determine what the problem is For more informa...

Страница 85: ...alled and selected in the printer driver you are using For Macintosh users Make sure the printer is set up in Chooser Optional drawer Make sure the connection between the optional drawer and the printer is secure Refer to the Setup Guide Make sure the print media is loaded correctly See Loading trays for more information Optional flash memory card Make sure the flash memory card is securely connec...

Страница 86: ...is set up properly and the network cable is connected Note Refer to the documentation that came with your print server for more information For Novell users Make sure the netware drv file is dated October 24 1994 or later Make sure the NT no tabs flag is included in the capture statement For Macintosh users verify that the printer is set up correctly in Chooser ...

Страница 87: ...s Refer to the Lexmark Web site at www lexmark com for printer drivers and the Local Printer Setup Utility Where are the printer escape codes listed The drivers CD that was shipped with your printer contains an Adobe Acrobat file with a complete list of Printer Command Language PCL escape codes ...

Страница 88: ...trays and page 54 of Using and loading the multipurpose feeder for detailed loading instructions The following papers are not recommended for use with your printer Paper with a rough or heavily textured surface Coated papers such as erasable bond Preprinted papers manufactured with chemicals that may contaminate the printer Multiple part forms Synthetic papers Thermal papers Recycled paper having ...

Страница 89: ...n to avoid damaging your printer Use transparencies designed specifically for laser printers Transparencies must be able to withstand temperatures of 175 C 347 F without melting discoloring or releasing hazardous emissions To prevent print quality problems avoid getting fingerprints on the transparencies Before loading transparencies fan the stack to prevent sheets from sticking together Print med...

Страница 90: ...and temperatures of 205 C 401 F without sealing excessive curling wrinkling or releasing hazardous emissions Adjust the right paper guide to fit the width of the envelopes Load envelopes with the flap side down and position the short edge nearest the return address to enter the printer first See page 55 of Using and loading the multipurpose feeder for loading an envelope instructions If you are fe...

Страница 91: ... 04 in of the edge of the label of the perforations or between die cuts of the label Do not use label sheets that have adhesive to the edge of the sheet We recommend zone coating of the adhesive at least 1 mm 0 04 in away from edges Adhesive material contaminates your printer and could void your warranty If zone coating of the adhesive is not possible a 3 mm 0 125 in strip should be removed on the...

Страница 92: ...ility or from MarkVision Do not use preprinted card stock manufactured with chemicals that may contaminate the printer Preprinting introduces semi liquid and volatile components in the printer Do not use card stock that is perforated or creased It may cause print media jams We recommend the use of grain short card stock Printer maintenance when printing on card stock After printing approximately 1...

Страница 93: ...ge see Printing the menu settings page Change the Paper Size and Paper Type settings in the Local Printer Setup Utility so the settings match If you load the same size print media in each tray make sure the print media is all the same type also Disabling tray linking If you use different print media in the sources each source with a different print media must have the Paper Type set to a unique va...

Страница 94: ...94 30 Using MarkVision to manage the printer To understand how MarkVision can help you manage the printer refer to the drivers CD ...

Страница 95: ...g Busy receiving or processing data Toner Low light is on Toner is low in the print cartridge Load Remove Paper light is on Waiting for you to Load print media in a tray or the multipurpose feeder Remove paper from an output bin Paper Jam light is on Detects a jam Error light is on Detects an open door or problem with the print cartridge Press Continue light is on Waiting for you to press the Cont...

Страница 96: ...s and release Continue briefly to restart the printer Press and release Continue twice quickly to display an error code Press and release Continue twice quickly to display additional error codes Press and hold Cancel until all the lights come on to reset the printer Press and release Cancel to cancel a print job Ready Data light is on Load Remove Paper light is blinking Paper Jam light is blinking...

Страница 97: ...tory Printing a font list Printing menu settings page s Printing Print Quality Test Pages 102 Programming network code 103 Load the multipurpose feeder 103 Load tray 1 or tray 2 104 Upper front door is open 105 Print cartridge not installed Unsupported print cartridge Defective print cartridge 105 Tray 1 is missing when tray 2 is installed Insert tray 1 107 Invalid refill cartridge Change the prin...

Страница 98: ...iting with Toner Low 113 Flushing buffer Resolution reduced 114 Canceling job Resetting printer 114 All lights cycle each light blinks in sequence from the top to the bottom and then the cycle starts again Activating menu changes Performing self test Restoring factory defaults 115 Common light sequences continued Ready Data Toner Low Load Remove Paper Paper Jam Error Press Continue Printer status ...

Страница 99: ...ore information Common light sequences with secondary sequences Ready Data Toner Low Load Remove Paper Paper Jam Error Press Continue Printer status Go to page Secondary error code 106 Print media jam 104 Invalid network code 115 Service error 110 Secondary error code light sequences Ready Data Toner Low Load Remove Paper Paper Jam Error Press Continue Printer status Message Go to page Insufficien...

Страница 100: ...tion lost 119 Invalid network code 119 Defective flash 120 Unformatted flash 120 Network interface error 121 Flash full 121 Too many flash options 122 Secondary error code light sequences continued Ready Data Toner Low Load Remove Paper Paper Jam Error Press Continue Printer status Message Go to page ...

Страница 101: ... Toner Low Load Remove Paper Paper Jam Error Press Continue Printer status Message Go to page Jam in an input area 122 Jam between the input area and the exit area 123 Jam in an exit area 123 Jam in the internal duplex unit 124 Jam in the multipurpose feeder 124 ...

Страница 102: ... Test Pages What you can do Busy Wait for the message to clear Press and release Cancel to cancel the print job Press and hold Cancel to reset the printer Defragmenting flash formatting flash or programming flash Wait for the message to clear Warning Do not turn the printer off while this message is displayed Printing a directory a font list menu settings pages or Print Quality Test Pages Wait for...

Страница 103: ...e printer off while this message is displayed Load the multipurpose feeder What this light sequence means The printer is waiting for you to load print media into the multipurpose feeder What you can do Load print media in the multipurpose feeder and then press and release Continue Press and release Cancel to cancel the print job Press and hold Cancel to reset the printer ...

Страница 104: ...hat you can do Load print media in the source and then press and release Continue Press and release Cancel to cancel the print job Press and hold Cancel to reset the printer Print media jam What this light sequence means The printer detects a jam What you can do Press and release Continue twice quickly to display the secondary jam error code Clear the entire paper path ...

Страница 105: ...ter clears the message Print cartridge not installed unsupported print cartridge or defective print cartridge What this light sequence means The print cartridge is not installed not supported by this printer or is defective What you can do Insert the print cartridge Replace the print cartridge with a nondefective cartridge supported by this printer ...

Страница 106: ...to clear the secondary message Insufficient collation area What this light sequence means The printer memory or hard disk if installed does not have the free space necessary to collate the print job This may happen due to one of these errors Memory is full A page is too complex to print A page is shorter than the set page margins Resolution of a formatted page is reduced to 300 dpi before printing...

Страница 107: ... the printer Press and release Cancel to cancel the print job Press and hold Cancel to reset the printer Invalid refill cartridge What this light sequence means The print cartridge you are using was not designed for your printer What you can do Remove the invalid print cartridge and install one supported by this printer For more information see Ordering a print cartridge ...

Страница 108: ...hake it and then reinstall it See page 72 in Replacing the print cartridge for an illustration of how to shake the print cartridge Press and release Continue to clear the message and continue printing Replace the print cartridge See Replacing the print cartridge for instructions to replace the print cartridge Press and release Continue to clear the message and continue printing Toner Low when the ...

Страница 109: ...s not ready to receive or process data or the printer ports are offline Data sent by the USB network and parallel ports is not read by the printer therefore the printer cannot respond to the data What you can do Press and release Continue to return to the Ready or Busy state Connect the printer to the network Press and release Cancel to cancel the print job Press and hold Cancel to reset the print...

Страница 110: ...nce and a description of the problem Ready and Power Saver What this light sequence means The printer is ready to receive and process data The printer is in Power Saver mode Note The Power Saver setting available in the Setup Settings in the Local Printer Setup Utility must be set For more information see Using the Local Printer Setup Utility What you can do Press and release Continue to print the...

Страница 111: ...What this light sequence means The printer is waiting until a print timeout occurs or it receives additional data The collation of pages is enabled but the print job is not finished processing The collation feature requires that the print job ends processing before the collated copy is printed What you can do Press and release Cancel to cancel the print job Press and release Continue to print the ...

Страница 112: ...ontinue printing Hex Trace Ready with Toner Low What this light sequence means The printer is in Hex Trace mode to help you determine if there is a problem with the language interpreter or the cable and the print cartridge is low on toner What you can do Remove the print cartridge shake it and then reinstall it See page 72 in Replacing the print cartridge for an illustration of how to shake the pr...

Страница 113: ...cel the print job Press and hold Cancel to reset the printer Waiting with Toner Low What this light sequence means The printer is waiting until a print timeout occurs or it receives additional data and the print cartridge is low on toner What you can do Remove the print cartridge shake it and then reinstall it See page 72 in Replacing the print cartridge for an illustration of how to shake the pri...

Страница 114: ...t the printer Canceling job or Resetting printer What this light sequence means The printer is processing a request to cancel the current print job The printer is resetting to the user default settings Any active print jobs are canceled A user default setting is one you select and save which is different from the factory default setting A user default setting remains in effect until you make anoth...

Страница 115: ... a time from the top to the bottom and then the cycle starts again What you can do Activating menu changes Wait for the message to clear Self test Wait as the printer powers on and enters the Ready state as shown by the Ready Data light being on Restoring factory defaults Wait for the message to clear Invalid network code What this light sequence means The code in the internal print server has not...

Страница 116: ...and release Cancel to cancel the print job Press and hold Cancel to reset the printer Complex page What this light sequence means The page may not print correctly because the print information on the page is too complex What you can do To avoid this error in the future Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts...

Страница 117: ...er is large enough for the formatted data Press and release Cancel to cancel the print job Press and hold Cancel to reset the printer Change the user default tray size in the Local Printer Setup Utility See Using the Local Printer Setup Utility for more information Font error What this light sequence means The printer has received a request for a font that is not installed What you can do Set Best...

Страница 118: ...activate the link buffer changes When the Ready message is displayed enable Resource Save in the Local Printer Setup Utility Note See Using the Local Printer Setup Utility for more information Install additional memory Refer to the Setup Guide for more information Insufficient defrag memory What this light sequence means The printer cannot defragment flash memory because the printer memory used to...

Страница 119: ...nd then on to reset the printer Press and release Continue to clear the message The printer erases any reference to the ENA and then resets Some data loss may occur Invalid network code What this light sequence means The code in an internal print server is not valid The printer cannot receive and process jobs until valid code is programmed into the internal print server What you can do Download va...

Страница 120: ...flash memory Refer to the Setup Guide for more information Unformatted flash What this light sequence means The printer detects unformatted flash memory You must format the flash memory before you can store any resources on it What you can do Press and release Continue to clear the message and continue printing The job may not print correctly Reformat the flash memory Refer to the Technical Refere...

Страница 121: ... flash memory to store the data you are trying to download What you can do You must create free space in the flash memory Delete fonts macros and other data stored on the flash memory Press and release Continue to clear the message and continue printing Downloaded fonts and macros not previously stored in flash memory are deleted Install flash memory with more storage capacity Refer to the Setup G...

Страница 122: ...se Continue to clear the message Jam in an input area What this light sequence means A jam has occurred in an area where print media enters the printer from a source What you can do Clear the jam and the entire paper path 1 Open the upper front door 2 Remove the print cartridge 3 Remove the jam 4 Replace the print cartridge 5 Close the upper front door 6 Press and release Continue to clear the mes...

Страница 123: ...Remove the print cartridge 3 Remove the jam 4 Replace the print cartridge 5 Close the upper front door 6 Press and release Continue to clear the message See Jam between the input area and the exit area for more information Jam in an exit area What this light sequence means A jam has occurred in the area where a printed job exits to an output bin What you can do Clear the jam and the entire paper p...

Страница 124: ...inter to clear this jam Press and release Continue to clear the message See Jam in the internal duplex unit for more information Jam in the multipurpose feeder What this light sequence means The printer detects a jam in the multipurpose feeder What you can do Clear the jam and the entire paper path See Jams in the multipurpose feeder to clear the jam Press and release Continue to clear the message...

Страница 125: ...g the Printer Settings Configuration sheet for information about using this sheet Printing the Printer Settings Configuration sheet Follow the steps in Accessing the printer menus to print a Printer Settings Configuration sheet The sheet shows you the available menus and includes instructions on how to scroll to the menu menu item and value you want to change and how to select and save the value M...

Страница 126: ...nter settings to the factory default values All menu items are returned to the factory default values except Display Language All settings in the Parallel menu Serial menu Network menu Infrared menu LocalTalk menu and USB menu All downloaded resources fonts macros and symbol sets in printer memory RAM are deleted Resources residing in flash memory or on the hard disk are unaffected See Restoring f...

Страница 127: ...perform a carriage return after a line feed control command On Printer performs a carriage return after a line feed control command Auto LF after CR Purpose To specify whether the printer automatically performs a line feed after a carriage return control command Values Off Printer does not perform a line feed after a carriage return control command On Printer performs a line feed after a carriage ...

Страница 128: ...jobs using standard protocol On Printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail Auto Printer processes print jobs from computers using either Windows or Macintosh operating systems USB menu Use the USB menu to change printer settings affecting a Universal Serial Bus USB port Note An asterisk...

Страница 129: ...A Mode Purpose To specify whether the printer performs the special processing required for bidirectional communication following the conventions defined in the Network Printing Alliance NPA Protocol Note Changing this menu item resets the printer Values Off Printer does not perform NPA processing On Printer performs NPA processing Auto Printer examines the data to determine the format and then pro...

Страница 130: ...ork speed 10 Megabits per second Mbps Half Duplex Forces the printer to try to connect to the network only at 10Mbps Half Duplex 10Mbps Full Duplex Forces the printer to try to connect to the network only at 10Mbps Full Duplex 100Mbps Half Duplex Forces the printer to try to connect to the network only at 100Mbps Half Duplex 100Mbps Full Duplex Force the printer to try to connect to the network on...

Страница 131: ...more information see Printing the Printer Settings Configuration sheet To restore the original printer settings factory default settings 1 Turn the printer off 2 Open the upper front door 3 Press and hold Continue as you turn the printer on All the lights cycle 4 Release Continue 5 Close the upper front door The light sequence that represents the Home menu is displayed A Printer Settings Configura...

Страница 132: ...quence that represents Reset Factory Defaults 7 Press and hold Continue until all the lights cycle The printer factory defaults are restored To return to the Home menu press and hold Cancel until all of the lights cycle To exit the menus turn the printer off ...

Страница 133: ... printer on All the lights cycle 4 Release Continue 5 Close the upper front door The light sequence that represents the Home menu is displayed Note If the Error light is displayed close the upper front door A Printer Settings Configuration sheet prints 6 Press and release Cancel until you see the light sequence that represents Hex Trace as indicated on the Printer Settings Configuration sheet 7 Pr...

Страница 134: ...ill apply to all print jobs To change settings for an individual print job make selections using the printer driver These settings override settings made in the Local Printer Setup Utility The Local Printer Setup Utility lets you set values for the following settings Paper Settings Paper Source Paper Size per supported sources Paper Type per supported sources Custom Types per custom type number Su...

Страница 135: ...Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print Area Display Language Alarm Control Toner Alarm Quality Settings Print Resolution Toner Darkness PQET PictureGrade Parallel Settings PCL SmartSwitch PS SmartSwitch Parallel Buffer Advanced Status Honor Init ...

Страница 136: ...eet drawer using the same method 1 Turn the printer power off 2 Unplug the printer power cord 3 Disconnect all cables from the back of the printer 4 Use the handholds to lift the printer off of the optional drawer and set the printer aside CAUTION Make sure your fingers are not under the printer when you set it down Handhold ...

Страница 137: ...inter memory or flash memory cards Note You will need a 2 Phillips screwdriver for this procedure Accessing the system board 1 Turn the printer off and unplug the printer power cord 2 Disconnect all cables from the back of the printer 3 Open the upper front door and multipurpose feeder door ...

Страница 138: ...he side door 5 Swing the side door away from the printer and then slide the door toward the back of the printer to remove it 6 Set the door aside 7 Locate the shield on the side of the printer 8 Loosen the six screws on the shield but do not remove the screws completely ...

Страница 139: ...139 9 Slide the shield to the left until the screws fit into the keyholes on the cover 10 Remove the shield and set it aside ...

Страница 140: ...emove the shield See Accessing the system board 2 Locate the optional memory card you want to remove 3 Push the connector latches on both ends of the memory connector away from the memory card 4 Pull the memory card straight out of the memory connector 5 Place the memory card in its original packaging or wrap it in paper and store it in a box 6 Reinstall the shield See Reinstalling the shield Rein...

Страница 141: ... right and then tighten the screws Reattaching the side door 1 Align the three tabs on the back of the side door with the slots on the printer 2 Align the tabs on the bottom of the side door with the slots at bottom of the printer ...

Страница 142: ...abs are in place and that the ridge on top of the side door aligns with the ridge on the printer 4 Close the upper front door and multipurpose feeder door 5 Reconnect all cables on the back of the printer 6 Plug in the printer power cord and turn the printer on Tabs Ridge ...

Страница 143: ...43 39 Notices Edition notice Trademarks Licensing notice Safety information Cautions and warnings Electronic emission notices Noise emission levels Energy Star Laser notices Statement of limited warranty ...

Страница 144: ... the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operatio...

Страница 145: ...es New Roman under license from The Monotype Corporation plc is a product of Agfa Corporation Chicago Apple Computer Inc Clarendon Linotype Hell AG and or its subsidiaries Eurostile Nebiolo Geneva Apple Computer Inc GillSans The Monotype Corporation plc Helvetica Linotype Hell AG and or its subsidiaries Hoefler Jonathan Hoefler Type Foundry ITC Avant Garde Gothic International Typeface Corporation...

Страница 146: ...e the warranty disclaimers in the referenced licenses for additional details To obtain source code files for the Lexmark modified GNU licensed software launch the drivers CD that shipped with your printer and click Contact Lexmark Safety information If your product is NOT marked with this symbol it MUST be connected to an electrical outlet that is properly grounded The power cord must be connected...

Страница 147: ...y and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct t...

Страница 148: ...and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support Lexmark International S A Boigny France This product satisfies the Class B limits of E...

Страница 149: ...ficient products and to reduce air pollution caused by power generation Companies participating in this program introduce products that power down when they are not being used This feature will cut the energy used by up to 50 percent Lexmark is proud to be a participant in this program As an ENERGY STAR Partner Lexmark International Inc has determined that this product meets the ENERGY STAR guidel...

Страница 150: ...s The printer contains internally a Class IIIb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Statement of limited warranty Lexmark Int...

Страница 151: ...ths months and starts on the date of original purchase as shown on the purchase receipt To obtain warranty service you may be required to present proof of original purchase Warranty service will be provided at your location When warranty service involves the exchange of a product or part the item replaced becomes the property of the Remarketer or Lexmark The replacement may be a new or repaired it...

Страница 152: ...ty you may recover actual damages up to the limit set forth in the following paragraph Lexmark s liability for actual damages from any cause whatsoever will be limited to the greater of 1 5 000 or 2 the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for w...

Страница 153: ...drivers obtaining 87 duplex binding 57 Duplex Bind 57 duplex printing definition 57 from multipurpose feeder 57 from trays 57 selecting 57 duplex unit printing definition 57 sizes supported 20 using 57 weight supported 20 E emission notices 147 envelope sizes 10 Com 10 22 7 3 4 Monarch 21 9 21 B5 22 C5 22 DL 22 envelopes guidelines 90 loading 55 Error light 106 print cartridge error 105 print cart...

Страница 154: ...tridge 67 Prebate 67 regular 67 print cartridge installing a new one 71 storing 68 margins incorrect 83 Memory full 116 menus advancing in 126 entering 125 exiting 126 menu items 126 Network menu 129 MAC Binary PS 129 NPA Mode 129 Set Card Speed 130 overview 126 Parallel menu 127 MAC Binary PS 128 Mode 2 128 NPA Mode 127 Protocol 128 Printer Settings Configuration sheet printing 125 saving values ...

Страница 155: ...etwork code 115 119 Invalid refill cartridge 107 Jam between input area and exit area 123 Jam in an exit area 123 Jam in an input area 122 Jam in the duplex unit 124 Jam in the multipurpose feeder 124 Load manual request 103 Load the multipurpose feeder 103 Load tray 1 or tray 2 104 Load Remove Paper in multipurpose feeder 103 Load Remove Paper in tray 1 or tray 2 104 Memory full 116 Network inter...

Страница 156: ...ional 500 sheet tray 42 loading optional label tray 37 loading standard tray 37 loading multipurpose feeder 54 sizes supported 10 Com 10 22 7 3 4 Monarch 21 9 envelope 21 A4 21 A5 21 B5 22 C5 22 DL 22 envelopes 21 executive 21 folio 21 JIS B5 21 legal 21 letter 21 paper 21 statement 21 universal 21 sources 20 specifications 19 storing 23 transparencies guidelines 89 loading in multipurpose feeder ...

Страница 157: ...s 82 toner fog 84 Toner Low light on 82 toner rubs off page 81 toner smears on page 81 toner smudges 80 uneven edges 83 unexpected characters print 84 vertical or horizontal streaks 81 white streaks on paper 82 printing problems incorrect characters 76 incorrect print media type 77 job not printing 76 job not printing and Error light on solid 78 Load Remove Paper light on optional tray is loaded 7...

Страница 158: ...aracters 80 light printing but Toner Low light is not on 82 missing characters 84 poor image quality 83 print too dark 83 repetitive spots 82 solid black on transparencies 82 toner fog 84 Toner Low light on 82 toner rubs off page 81 toner smears on page 81 toner smudges 80 uneven edges 83 unexpected characters print 84 vertical or horizontal streaks 81 white streaks on paper 82 printer problems so...

Страница 159: ...nd Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2002 Lexmark International Inc 740 West New Circle Road Lexington Kentucky 40550 ...

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