•
Make sure the guides in the tray or the multipurpose feeder are
properly positioned and are not pressing tightly against the paper
or envelopes.
•
Push the tray firmly into the printer after loading paper.
Use recommended paper
•
Use only recommended paper or specialty media.
•
Do not load wrinkled, creased, damp, bent, or curled paper.
•
Flex, fan, and straighten paper before loading it.
•
Do not use paper that has been cut or trimmed by hand.
•
Do not mix paper sizes, weights, or types in the same tray.
•
Make sure the paper size and type are set correctly on the computer
or printer control panel.
•
Store paper according to manufacturer recommendations.
Understanding jam messages and
locations
When a jam occurs, a message indicating the jam location and
information to clear the jam appears on the printer display. Open the
doors, covers, and trays indicated on the display to remove the jam.
Notes:
•
When Jam Assist is set to On, the printer automatically flushes
blank pages or pages with partial prints to the standard bin after
a jammed page has been cleared. Check your printed output
stack for discarded pages.
•
When Jam Recovery is set to On or Auto, the printer reprints
jammed pages. However, the Auto setting does not guarantee
that the page will reprint.
1
2
3
4
5
6
7
Jam access
area
Printer control
panel message
What to do
1
Automatic
document
feeder (ADF)
[x]
‑
page jam, open
automatic feeder
top cover. [28y.xx]
Remove all paper from
the ADF tray, and then
remove the jammed
paper.
2
Standard bin
[x]
‑
page jam, clear
standard
bin. [20y.xx]
Remove the jammed
paper.
3
Front door
[x]
‑
page jam, open
front door. [20y.xx]
Open the front door,
then remove the toner
cartridge and imaging
unit, and then the
jammed paper.
4
Multipurpose
feeder
[x]
‑
page jam, clear
manual
feeder. [250.xx]
Remove all paper from
the multipurpose
feeder, and then
remove the jammed
paper.
5
Tray 1
[x]
‑
page jam,
remove tray 1 to
clear
duplex. [23y.xx]
Pull out tray 1
completely, then push
the front duplex flap
down, and then remove
the jammed paper.
Note:
You may need to
open the rear door to
clear some 23y.xx
paper jams.
6
Tray [x]
[x]
‑
page jam,
remove tray
[x]. [24y.xx]
Pull out the indicated
tray, and then remove
the jammed paper.
Jam access
area
Printer control
panel message
What to do
7
Rear door
[x]
‑
page jam, open
rear door. [20y.xx]
Open the rear door, and
then remove the
jammed paper.
[x]
‑
page jam, open front door. [20y.xx]
CAUTION—HOT SURFACE:
The inside of the printer might be
hot. To reduce the risk of injury from a hot component, allow
the surface to cool before touching it.
1
Press the button on the right side of the printer, and then open the
front door.
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