C
HECK
THE
PAPER
TYPE
AND
WEIGHT
SETTINGS
Make sure the paper type and weight settings match the paper loaded in the tray:
1
From the Paper menu on the printer control panel, check the Paper Type and Paper Weight settings.
2
Before sending the job to print, specify the correct paper type setting:
•
For Windows users, specify the paper type from Print Properties.
•
For Macintosh users, specify the paper type from the Print dialog.
M
AKE
SURE
THE
PHOTOCONDUCTOR
IS
NOT
DEFECTIVE
Replace the defective photoconductor.
M
AKE
SURE
THE
OR
TONER
CARTRIDGE
IS
NOT
LOW
ON
TONER
1
Remove the cartridge.
Warning—Potential Damage:
Be careful not to touch the photoconductor drum. Doing so may affect the print
quality of future print jobs.
2
Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3
Reinsert the cartridge.
Note:
If print quality does not improve, then replace the cartridge.
C
ONTACT
CUSTOMER
SUPPORT
If the problem continues, the printer may need to be serviced.
Skewed print
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
C
HECK
THE
PAPER
Make sure you are using paper that meets the printer specifications.
Solid color or black pages appear on prints
Troubleshooting
246