Paper frequently jams
Action
Yes
No
Step 1
a
Remove the tray.
b
Check if paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams occur frequently?
Go to step 2.
The problem is
solved.
Step 2
a
From the control panel, navigate to:
>
Paper
>
>
Tray Configuration
>
>
Paper
Size/Type
>
b
Set the correct paper size and type.
c
Print the document.
Do paper jams occur frequently?
Go to step 3.
The problem is
solved.
Step 3
a
Load paper from a fresh package.
Note:
Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Do paper jams occur frequently?
Contact
The problem is
solved.
Jammed pages are not reprinted
Action
Yes
No
1
From the control panel, navigate to:
>
Device
>
>
Notifications
>
>
Jam Content Recovery
>
>
Jam Recovery
>
2
Select
On
or
Auto
, and then press
.
Are the jammed pages reprinted?
The problem
is solved.
Contact
.
Troubleshoot a problem
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