Action
Yes
No
Step 2
a
Make sure that paper type is set to Envelope.
From the control panel, navigate to:
>
Paper
>
>
Tray Configuration
>
>
Paper
Size/Type
>
b
Send the print job.
Does the envelope seal when printing?
Contact
The problem is
solved.
Collated printing does not work
Action
Yes
No
Step 1
a
From the control panel, navigate to:
>
>
>
Layout
>
>
Collate
>
>
On
[1,2,1,2,1,2]
>
b
Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a
From the document that you are trying to print, open the Print
dialog, and then select
Collate
.
b
Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a
Reduce the number of pages to print.
b
Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
Troubleshoot a problem
112