Action
Yes
No
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note:
If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing blank or white pages?
Go to step 2.
The problem is
solved.
Step 2
a
Remove the imaging unit.
Warning—Potential Damage:
Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage:
Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Check the imaging unit for signs of damage.
Note:
Make sure that the photoconductor drum contact is not
bent or out of place.
c
Firmly shake the imaging unit to redistribute the toner.
d
Insert the imaging unit.
e
Print the document.
Is the printer printing blank or white pages?
Go to step 3.
The problem is
solved.
Step 3
Replace the toner cartridge.
Is the printer printing blank or white pages?
Go to step 4.
The problem is
solved.
Step 4
Replace the imaging unit.
Is the printer printing blank or white pages?
Contact
The problem is
solved.
Dark print
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